Front of House / Receptionist – High-End Medical Practice

Knightsbridge Recruitment; Greater London; On-site; GBP 25,000 - 35,000; Full time

Job summary

A prestigious medical clinic in Greater London is seeking a Front of House/Receptionist to deliver exceptional patient service. You will ensure every patient feels welcomed and confident, managing bookings and payments within a busy, high-end environment. The ideal candidate is polished and professional, with strong communication skills and a positive attitude. Experience in a similar role within a clinical or professional setting would be advantageous. If you excel at making people feel at ease, this is the opportunity for you.

Qualifications

• Previous experience in a front-of-house or receptionist role is advantageous.
• Impeccable personal presentation.
• Ability to remain calm under pressure.

Responsibilities

• Greet patients warmly and professionally.
• Manage incoming calls and take messages.
• Handle patient bookings effectively.
• Support HR administration tasks.
• Process payments accurately.
• Maintain a professional reception area.

Skills

Customer service

Communication

Organisational skills

Discretion

Teamwork

Job description

An exceptional opportunity has arisen to join a prestigious, newly renovated, five-storey medical clinic located in the heart of Harley Street. This high-end practice brings together a range of specialist medical and aesthetic services under one roof, delivered within a modern, discreet, and patient-focused environment.

The clinic is known for its use of advanced technology, transparent pricing, and a strong emphasis on high-quality aftercare. Services offered include, but are not limited to:

• Hair restoration and non-surgical hair loss treatments
• Dentistry
• Pharmacy services
• Gynecomastia surgery
• Cosmetic and aesthetic procedures

This role would suit a polished, proactive, and personable individual who takes pride in delivering an outstanding first impression and an unrivalled patient experience.

The Role:

As Front of House / Receptionist, you will act as the face of the clinic, ensuring every patient feels welcomed, supported, and confident from arrival through to departure. Key responsibilities include:

• Meeting and greeting patients in a warm, professional, and reassuring manner
• Handling incoming calls with discretion, taking detailed messages and directing enquiries appropriately
• Managing patient and staff bookings via the clinic’s scheduling system
• Liaising with a third-party HR provider to support basic HR administration
• Taking and processing payments accurately and efficiently
• Maintaining a calm, organised, and professional front-of-house environment at all times

The Candidate:

The successful candidate will be confident, composed, and highly professional, with a strong customer-service mindset. You will be:

• Impeccably presented, polished, and professional
• Calm, articulate, and reassuring, particularly when dealing with patients who may be anxious
• Proactive, organised, and able to use initiative
• A collaborative team player with a positive, can-do attitude

Previous experience in a front-of-house, receptionist, or client-facing role within a medical, clinical, or high-end professional environment would be advantageous.

If you thrive on making people feel instantly at ease, this could be for you!