Front of House Officer - Monday to Friday - Days

CIS Security Ltd; City Of London; On-site; GBP 10,000 - 40,000; Full time

Job summary

A security solutions specialist is looking for a Front of House Officer in Central London. The role focuses on providing exceptional customer service, managing reception duties, and ensuring a first-class experience for visitors. Candidates must have an SIA licence and experience in high-end front of house services. Excellent communication and IT skills are required, alongside a friendly and professional demeanor. This is a full-time position with competitive pay and benefits.

Benefits

Health care plan

Perk Box discounts

Cycle to work scheme

Tailored site uniform

Career development opportunities

Qualifications

• Experience in high end corporate front of house or concierge services.
• Excellent command of English language.
• Reliable, responsible, and punctual.

Responsibilities

• Meet and greet, reception duties, and access control.
• Deliver high quality guarding and customer service.
• Participate in emergency procedures and provide a warm greeting.

Skills

SIA licence

Customer service

Communication skills

IT literacy (Microsoft Office)

Presentation skills

Job description

Overview

We are looking for someone who has a bubbly welcoming personality for this new Front of House Officer position at one of our newly refurbished high profiled sites based near St Paul\'s Cathedral in the City of London. The role of the Front of House Team will be pivotal to ensuring that tenants, customers, and guests will have a first-class experience when visiting.

About the role

Position: Front of House Officer

Location: Central London (EC4M)

Pay Rate: £14.40 per hour

Hours: 50 hours per week

Shifts: Monday to Friday 08:00 to 18:00

Job Requirements

• SIA licence required
• Experience in high end corporate front of house or concierge services
• IT Literate - Basic understanding of access control systems and IT systems/programmes, e.g., Microsoft Office for emails
• Ideally to have an understanding of a visitor management system
• Excellent written and verbal communication skills as well as customer service
• Must have an excellent command of English Language & Good IT Skills
• Reliable, Responsible and punctual
• A friendly, professional, courteous, and outgoing character
• To always take pride in your appearance, ensuring immaculate presentation
• Flexible in the approach to daily duties and additional events when held on site
• Be confident you can undertake 100% of all specific duties
• Be able to provide all the documentation and vetting information requested

Key Responsibilities

• Meet and greet, patrolling, reception duties, access control, answering incoming telephone calls
• Conducting emergency procedures, providing a warm 5-star greeting
• Deliver high quality guarding and customer service to both our customers and service users
• Work in a team as well as on your own; be pro-active and think on your feet; use initiative
• Remain calm under pressure and handle confrontational situations in a calm and professional manner
• Portrait a friendly, professional, and courteous demeanour using open and appropriate body language
• Ensure that all visitors and staff are dealt with efficiently, providing exceptional customer service
• Be responsible for the efficient running of reception, concierge or bookings desks with the professionalism and knowledge required for each location
• Check guests in & out promptly
• Ensure great teamwork within and outside the department; demonstrate a "can do" approach and solutions
• Be responsible for the upkeep and cleanliness of your allocated area including filing and next shift preparation
• Assist in any other reasonable duties as required

Benefits

• Health care plan (HSF)
• Perk Box (HSF) - discounts & offers from cinema tickets to days out
• Cycle to work scheme
• Tailored Site Uniform
• First class training allowing you to develop your skills
• A view for career development
• Long service & Employee Recognition awards
• And much more

A globally recognised Security Solutions Specialist delivering service excellence, to our Customers, Colleagues, and Communities. CIS is an independently owned business providing professional security solutions across the UK and Ireland. Our people are at the heart of everything we do. They have a sense of belonging and togetherness that manifests itself in operational excellence and world-class customer service. CIS Security is a multi-award-winning company, recently being awarded World\'s Happiest Workplace in 2025.

At CIS Security Ltd, we do not just accept difference - we celebrate it, we support it, and we thrive on it for the benefit of our Customers, Colleagues, and Communities. CIS Security Ltd is proud to be an equal opportunity employer and value diversity. We welcome applications from all sections of the community. All employment decisions are based on qualifications, quality, and business needs.

Due to the volume of applications, if we have not contacted you within three weeks of initial contact then unfortunately you have not been successful on this occasion.