Front of House Leader – Luxury Hotel Guest Experience

SingleThread Farm - Restaurant - Inn; Bala; On-site; GBP 25,000 - 35,000; Full time

Job summary

A luxury country house hotel in Wales seeks an experienced Head Receptionist to lead its Front of House team. In this essential role, you will ensure exemplary guest experiences, manage reception operations, and oversee a dedicated team dedicated to providing the highest standards of service. Ideal candidates will possess excellent communication skills, be detail-oriented, and demonstrate flexibility in a dynamic work environment. This role offers competitive salary and generous benefits.

Benefits

Competitive salary

Complimentary meals

Onsite parking

Employee discounts

Qualifications

• Friendly, approachable, and confident in guest interactions.
• Excellent communication skills, both verbal and written.
• Well-organised, detail-oriented, and able to multitask under pressure.

Responsibilities

• Provide a welcoming first impression for all guests.
• Oversee arrival and departure experiences with professionalism.
• Manage check-in and check-out procedures accurately.

Skills

Excellent communication skills

Detail-oriented

Friendly and approachable

Job description

A luxury country house hotel in Wales seeks an experienced Head Receptionist to lead its Front of House team. In this essential role, you will ensure exemplary guest experiences, manage reception operations, and oversee a dedicated team dedicated to providing the highest standards of service. Ideal candidates will possess excellent communication skills, be detail-oriented, and demonstrate flexibility in a dynamic work environment. This role offers competitive salary and generous benefits.