Front of House Desker - London East

Barry's Bootcamp Limited; Greater London; On-site; Full time

Job summary

A leading fitness company in Greater London seeks a Front of House Desker to enhance client experiences. The role emphasizes exceptional customer service, effective communication, and the ability to work flexible hours. Responsibilities include welcoming clients, processing payments, and assisting with studio operations. Ideal candidates should possess strong hospitality skills, excellent organization, and a friendly demeanor. This position requires a dedication to creating a positive atmosphere and building community within the studio.

Qualifications

• Proven dependability and reliability.
• Ability to maintain constructive relationships.
• Enthusiasm for the Barry’s brand.

Responsibilities

• Ensure every client receives a best-in-class welcome.
• Deliver exceptional service during class sign-ins.
• Respond effectively to client inquiries via various channels.

Skills

Strong hospitality skills

Effective communication

Time management

Customer service orientation

Outgoing personality

Job description

We appreciate your interest in employment with Barry’s! Barry’s is committed to a policy of equal employment opportunity, and will not discriminate against an applicant or employee on the basis of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex or sexual orientation. If you need assistance in completing this application or with the application process because of a disability, please contact the People and Culture Department ([e-mail]).

Barry’s is the Best Workout in the World™®. Founded in West Hollywood in 1998, it’s the original strength and cardio interval fitness experience that provides an immersive, high‑intensity, one‑hour workout that’s as effective as it is fun. Our fitness classes alternate between working out with weights and running on a treadmill. Each day focuses on a different muscle group in order to achieve real results and to prevent injuries. Our program is designed to tone muscle and maximize fat loss, while spiking the metabolism for up to 48 hours following the class.

Please be aware that smoking is prohibited in all indoor areas of Barry’s studios and Head Office.

Position

Front of House Desker

Department

Front of House Operations

Responsible To

General Manager

Contract Type

Variable Hour – Minimum of 25 hours per week

Overview

The role of the desker is client facing, with the purpose of ensuring we achieve our mission of providing our clients with the best part of their day. Whilst there are transactional elements to the job, we are looking for someone with a passion for excellent service, high energy and a desire to build a community in a fast‑paced environment. If you have experience in providing superior customer service, we want to hear from you.

Key Responsibilities

• Ensure the Barry’s vision is brought to life on a daily basis through embodying our values
• Ensure every client receives a best‑in‑class welcome to the studio, including a personalised greeting, and a goodbye when leaving
• Deliver exceptional service during a class sign‑in, work quickly and efficiently whilst upholding our service standards
• Respond effectively to client queries in person and via phone and email, ensuring you reach a solution which meets both the business and client needs
• Have a full understanding of our POS system, and be able to process payments, update records and make or amend bookings including private classes
• Maintain high energy during class changeovers and keep a positive atmosphere at all times
• Ensure all first timers are inducted thoroughly, including receiving a personalised introduction to Barry’s, stepping away from the desk, guiding them round the studio, demonstrating the lockers and introducing them to the fuel bar
• Operate the fuel bar, making pre and post‑Barry’s class shakes for clients with a can‑do attitude
• Build client relations by getting to know clients and remembering their personal preferences such as their favourite shake
• Use the booking system to ensure all client milestones such as birthdays and class achievements are recognised
• Use downtime on desk to identify areas of opportunity for client outreach and community building
• Open and close the studio and ensure that all necessary tasks are carried out
• Work with the facilities team to ensure the studio space, including fuel bar, reception and changing areas, are kept clean and maintain hygiene standards
• Work with the instructor team to ensure classes start and finish on time, and support with any technical difficulties such as sound or microphone malfunctions
• Be proactive in handling complex client inquiries and delivering custom solutions to meet individual client needs, seeking help from studio management when necessary
• Maintain product knowledge for all studio retail operations, including fuel bar
• Understand any marketing initiatives and be proactive in ensuring these are executed effectively
• Communicate studio offerings, promotions, and special events to all clients, supporting with bookings or sign‑ups when necessary
• Assist studio management with daily studio tasks and other projects as necessary.

Requirements

• Ability to work non‑traditional hours, including early mornings, late evenings, weekends and holidays.
• Required to work 5 hours working any 5 days from 7. Days of work are variable. You will be required to work on any day of the week, and this will be determined by your manager in accordance with the needs of the business, with at least one of those days being a Saturday or Sunday.
• Strong hospitality skills with knowledge of principles and processes for providing customer service.
• Ability to establish and maintain constructive and cooperative long‑term interpersonal relationships with clients, peers, and supervisors.
• Ability to communicate effectively and in a time‑sensitive manner.
• Excellent organisation and time management skills.
• Ability to follow instructions in a fast‑paced environment.
• Detail‑oriented mindset, with an eye for customer satisfaction and cleanliness.
• Proven dependability and reliability.
• Friendly, outgoing personality and can‑do, optimistic attitude.
• Professional in appearance and behaviour at all times.
• Enthusiasm for the Barry’s brand.
• Ability to kneel, bend, reach, climb, and stand for long durations of time.
• Ability to move and lift equipment and supplies of 30+ pounds.