Front of House Coordinator

Birmingham City FC; Harborough; On-site; GBP 25,000 - 30,000; Full time

Job summary

A professional football club is seeking a Front of House Coordinator to oversee office administration at the Knighthead Performance Centre. This role is crucial for providing excellent service to staff, players, and visitors, while managing daily operations. Ideal candidates should have experience in office management and strong communication skills. The position offers benefits such as annual leave, on-site parking, and matchday tickets.

Benefits

23 days annual leave plus bank holidays

Free on-site parking

Complimentary matchday tickets

Employee Assistance Programme

Enhanced Company Pension Scheme

Life Assurance cover (2x annual salary)

Access to Club discounts and offers

Qualifications

• Proven experience in office administration or management.
• Excellent organisational, multitasking, and time-management skills.
• Strong interpersonal and communication abilities.
• Proficiency in MS Office and other office software.

Responsibilities

• Act as the first point of contact, providing a warm, professional welcome.
• Manage reception duties, visitor check-ins, and hospitality services.
• Ensure security and visitor protocols are followed.
• Oversee day-to-day office operations including scheduling and filing.
• Organise and coordinate meeting spaces and logistics.

Skills

Office administration

Organisational skills

Multitasking

Interpersonal skills

Communication abilities

Proficiency in MS Office

Education

Degree in Business Administration or related field

Job description

Overview

Birmingham City Football Club is seeking a Front of House Coordinator to be the welcoming face of the Knighthead Performance Centre. This is a pivotal role ensuring a professional, friendly, and efficient environment while overseeing the training ground’s daily office administration and operations.

You will be the first point of contact for staff, players, visitors, and stakeholders – delivering excellent service, maintaining smooth operations, and supporting multiple departments across both the Men’s and Women’s sides of the Club.

Please note this role will require some evening and occasional weekend working.

Responsibilities

• Act as the first point of contact, providing a warm, professional welcome to staff, players, visitors, and stakeholders.
• Manage reception duties, visitor check-ins, hospitality services, and front-of-house operations to a consistently high standard.
• Ensure security and visitor protocols are followed, including issuing passes and notifying relevant staff of arrivals.
• Oversee day-to-day office operations including scheduling, filing, mail handling, supplies, and purchase orders.
• Organise and coordinate meeting spaces, logistics, and communications for internal meetings.
• Serve as a central point of contact for internal and external communications, ensuring timely information flow.
• Liaise with Facilities, Maintenance, and cleaning contractors to ensure a safe, clean, and well-maintained environment.
• Manage and oversee the visitor management system (Inventory).
• Support Academy (Men’s) and Women’s Team departments with administrative tasks as required.
• Ensure adherence to health and safety regulations, reporting any issues to the KPC Facilities Manager.
• Support the wellbeing of youth players, escalating concerns to the Club Safeguarding Team where appropriate.
• Ensure compliance with all Club policies, including Equal Opportunities, Data Protection, and Safeguarding.

What are we looking for from you?

• Proven experience in office administration or management (degree in Business Administration or related field preferred).
• Excellent organisational, multitasking, and time-management skills.
• Strong interpersonal and communication abilities.
• Proficiency in MS Office and other office software.

What can we offer to you?

• 23 days annual leave plus bank holidays.
• Free on-site parking.
• Complimentary matchday tickets for Men's and Women’s home fixtures.
• Employee Assistance Programme (Help@Hand) including mental health support, virtual GP, and more for you and family member.
• Enhanced Company Pension Scheme.
• Life Assurance cover (2x annual salary).
• Access to Club discounts and offers.
• The opportunity to work in a dynamic, collaborative, and professional sporting environment.

Birmingham City FC is committed to safeguarding and promoting the welfare of children and young people. The safety and well-being of our players is our top priority, and we expect all staff to share this commitment. All successful applicants will be required to undergo a thorough background check and training in safeguarding as part of the recruitment process.

Birmingham City FC is an equal opportunities and Disability Confident employer. We welcome applications from all sectors of the community and assess candidates solely on merit, regardless of gender, race, age, nationality, disability, sexual orientation, political or religious belief, background, or family circumstances. We promote a diverse and inclusive environment and encourage all individuals to apply. If you need any adjustments to our recruitment or interview process, please inform us when applying.