Front of House Assistant - Chingford

Bannatyne Group; Greater London; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading health and wellness company is seeking a Front of House Assistant in Greater London. You will be the first point of contact for guests, ensuring a warm welcome and providing excellent customer service. Responsibilities include managing spa bookings, responding to inquiries, and maintaining an inviting reception area. Candidates should possess strong interpersonal skills and a passion for wellness. Flexible working hours, including weekends, may be required. Join us to make a significant impact in our guests' experiences.

Benefits

Complimentary lunch or breakfast

Flexible schedule

28 days annual leave increases with tenure

Free gym membership

Discounted Spa Treatments – 30%

Discounted Meals and Beverages – 50%

Career & Personal Development training

Mental Health, Well-Being and EAP Services

Length of Service Awards

Staff Awards and Bonuses

Discounted entertainment and shopping

Qualifications

• Strong interpersonal and communication skills.
• Genuine passion for health and wellness.
• Proven experience in customer service preferred.

Responsibilities

• Greet and welcome guests in a friendly manner.
• Handle emails, calls, and face-to-face queries.
• Manage spa bookings and guest inquiries.
• Maintain a clean and inviting reception area.

Skills

Interpersonal and communication skills

Customer-focused attitude

Organisational skills

Multitasking abilities

Ability to build trust

Flexible hours

Job description

Why Bannatyne?

Bannatyne is synonymous with excellence in the health and wellness industry. As a Front of House Assistant, you'll be the first point of contact for our guests, setting the tone for their entire experience. You'll work in a serene environment, surrounded by a team dedicated to making a difference in people's lives.

Do you have a warm personality and natural skill for organisation? Are you passionate about wellness and exceptional customer service? Bannatyne, a leader in the health and wellness, is looking for a welcoming and efficient Front of House Assistant to join our team. If you're ready to create a lasting first impression and ensure a seamless experience for our guests, we want to hear from you!

Our Perks

• B-Fed – complimentary lunch or breakfast.
• Flexible schedule.
• 28 days annual leave increases with tenure.
• Free gym membership.
• Complimentary gym membership for another person (after 2 years service).
• Discounted Spa Treatments – 30%.
• Discounted Spa Goods – 20% ELEMIS Products.
• Discounted Meals and Beverages – 50% cafe/bar.
• Career & Personal Development training.
• Mental Health, Well-Being and EAP Services.
• Length of Service Awards.
• Staff Awards and Bonuses.
• Discounted entertainment and shopping.

A typical day in the life of a Front of House Assistant:

• Greet and welcome guests with a friendly and professional demeanour.
• Deal with emails, phone calls and face‑to‑face queries.
• Prepare and serve a variety of beverages and light snacks efficiently (if your site has a cafe bar).
• Manage spa bookings and appointments, ensuring a smooth scheduling process.
• Handle guest inquiries providing information about spa services, treatments and products.
• Process payments and manage the reception area efficiently.
• Assist with the promotion of spa services, special offers and retail products.
• Ensure the reception area is clean, tidy and inviting at all times.
• Coordinate with Spa Therapists and other staff to ensure seamless service delivery.
• Ensure all visitors to the site are logged correctly including contractors and guest passes.
• Undertake all relevant training required for the role.

What we are looking for:

• Have strong interpersonal and communication skills and a customer‑focused attitude.
• A genuine passion for health, wellness and customer service.
• Excellent organisational skills and multitasking abilities.
• Ability to establish rapport, build trust and demonstrate credibility.
• Ability to work flexible hours, including weekends and holidays. Hours can be 5.30am starts to 10.30pm finishes.

It would be desirable if you had proven experience in a receptionist or customer service role, preferably in the hospitality industry.

It would also be beneficial if you were proficient in using booking systems and basic computer skills.

Join us at Bannatyne, where your friendly smile and exceptional service will make a lasting impact!