Front Desk & Guest Experience Specialist

Hilton Worldwide, Inc.; City of Westminster; On-site; GBP 10,000 - 40,000; Full time

Job summary

A luxury hotel in London is looking for a Front Office Receptionist to provide exceptional reception services for guests. The role involves check-in/out processes, managing guest queries efficiently, and maximizing room occupancy through up-selling techniques. Ideal candidates should have customer service experience, strong communication skills, and a positive attitude. This full-time position offers competitive hourly pay with various benefits including professional development opportunities and healthy meals on duty.

Benefits

Smart uniform provided

Free meals when on duty

Career growth programs

Discounted hotel stays

28 days holiday (increasing up to 33 days)

Qualifications

• Previous experience in a customer-focused industry.
• Positive attitude and good communication skills.
• Commitment to delivering a high level of customer service.

Responsibilities

• Achieve positive outcomes from guest queries in a timely manner.
• Ensure an efficient reception experience for guests, including check in/out.
• Maximize room occupancy and use up-selling techniques.

Skills

Customer service

Communication skills

Teamwork

IT proficiency

Education

High school certificate or equivalent

Job description

A luxury hotel in London is looking for a Front Office Receptionist to provide exceptional reception services for guests. The role involves check-in/out processes, managing guest queries efficiently, and maximizing room occupancy through up-selling techniques. Ideal candidates should have customer service experience, strong communication skills, and a positive attitude. This full-time position offers competitive hourly pay with various benefits including professional development opportunities and healthy meals on duty.