Front Desk & Guest Experience Associate

JobStart Scheme; Ballymena; On-site; GBP 40,000 - 60,000; Part time

Job summary

A reputable hotel in Ballymena is seeking a Reception & Guest Services Assistant to join their team. The ideal candidate will assist with front-of-house operations, maintain high standards of professionalism, and deliver exceptional customer service. Responsibilities include welcoming guests, observing experienced staff, and gaining practical experience in hospitality operations. This temporary position offers up to 25 hours per week with flexible hours based on availability. Competitive hourly rates from £7.55 to £12.21 are available based on age.

Qualifications

• Recent experience in a similar role.
• Ability to work as part of a team.

Responsibilities

• Observe and assist senior concierge and reception staff with operational duties.
• Maintain high standards of professionalism and customer service.
• Greet guests on arrival and departure.
• Receive on-the-job mentoring from experienced staff.
• Gain practical experience in hospitality operations.

Skills

Teamwork

Customer service

Communication

Problem-solving

Job description

A reputable hotel in Ballymena is seeking a Reception & Guest Services Assistant to join their team. The ideal candidate will assist with front-of-house operations, maintain high standards of professionalism, and deliver exceptional customer service. Responsibilities include welcoming guests, observing experienced staff, and gaining practical experience in hospitality operations. This temporary position offers up to 25 hours per week with flexible hours based on availability. Competitive hourly rates from £7.55 to £12.21 are available based on age.