Front Desk Executive

SOUTH BEACH INTERNATIONAL HOTEL MANAGEMENT PTE. LTD.; Greater London; On-site; GBP 20,000 - 25,000; Full time

Job summary

A hospitality management company in the Greater London area is seeking a Front Desk Agent to manage guest check-ins and check-outs, handle payments, and ensure guest satisfaction. Responsibilities include processing guest requests, coordinating with housekeeping, and maintaining positive relationships with guests. The ideal candidate should possess strong communication skills and experience in customer service. This position offers an opportunity to work in a dynamic environment and contribute to a team-focused atmosphere.

Qualifications

• Strong communication skills and clear professional language.
• Ability to develop and maintain positive working relationships.
• Experience with cash handling and payment processing.

Responsibilities

• Process guest check-ins, check-outs, and room assignments.
• Secure payments and ensure correct billing for guests.
• Communicate with staff regarding room availability and guest needs.

Job description

POSITION SUMMARY

• Process all guest check-ins, check-outs, room assignments, and room change/late check-out requests.
• Secure payment; activate/reissue room keys. Ensure rates match market codes, document exceptions.
• Verify/adjust billing for guests.
• Communicate to appropriate staff when guests are waiting for an available room.
• Advise guest of messages.
• Clear departures in computer system.
• Coordinate with Housekeeping to track room status and guest concerns.
• File guest paperwork or documentation. Operate telephone switchboard station.
• Run and check daily reports, contingency lists, and credit card authorization reports.
• Supply guests with directions and information.
• Answer, record, and process all guest calls, requests, questions, or concerns; follow up to ensure each has been met to guests’ satisfaction.
• Arrange transportation for guests/visitors.
• Count and secure bank at beginning and end of shift.
• Cash-guests' checks, process all payment types, vouchers, paid-outs, charges, and provide change.

• Notify Loss Prevention/Security of any reports of theft.
• Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets.
• Welcome and acknowledge guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation.
• Speak using clear and professional language; answer telephones using appropriate etiquette.
• Develop and maintain positive working relationships; support team to reach common goals; listen and respond appropriately to the concerns of employees.
• Comply with quality assurance standards.
• Perform other reasonable job duties as requested by Supervisors.