Front Desk Community Associate

Runway East; Birmingham; On-site; GBP 27,000; Full time

Job summary

A leading workspace provider in Birmingham seeks a vibrant Community team member to deliver exceptional service and foster a welcoming environment. Key responsibilities include managing front desk operations, ensuring cleanliness and compliance, and organizing community initiatives. Ideal candidates are charismatic, resilient, and detail-oriented. The position offers a salary of £26,250, comprehensive benefits including private health, and opportunities for personal growth. Join us to drive positive community engagement and make a difference.

Benefits

31 days annual leave including bank holidays

Private health and dental coverage

Gym discounts

Mental health support

Personal growth budget

Qualifications

• Charismatic and approachable personality.
• Ability to remain positive and proactive in challenging situations.
• Thrives on delivering exceptional service and creating great experiences.

Responsibilities

• Manage front desk operations and deliver excellent member support.
• Conduct cleaning and site checks for compliance and aesthetics.
• Resolve building and member issues in a timely manner.
• Manage events and initiatives to promote community engagement.
• Build relationships with members to enhance their experiences.

Skills

Customer service

Event management

Cleanliness and compliance

Relationship building

Attention to detail

Job description

As part of our vibrant Community team, you'll be at the forefront of delivering exceptional service and creating a welcoming environment for our members. While every day brings something new, your responsibilities will include:

Responsibilities

• Front Desk & Member Support; Be the go-to person for members, managing the front desk and delivering excellent customer service.
• Housekeeping & Compliance; Conduct cleaning and site checks to keep our spaces safe, compliant, and looking great.
• Operational Excellence; Resolve building and member issues promptly and assist the Community Manager in maintaining security and compliance.
• Community Initiatives; Event management for our popular member initiatives, such as Cake Wednesdays and Friday Drinks Trolley, to foster a lively, connected community.
• Building relationships with members; Anticipate needs, offer support, and find ways to surprise and delight.

Qualities

• Charismatic: Positive, engaging, and approachable.
• Resilient: Stays proactive and positive, even when challenges arise.
• Service-Minded: Thrives on helping others and delivering great experiences.
• Hardworking: Willing to roll up your sleeves and take on any task.
• Detail-Oriented: Notices the small things and takes action to maintain high standards.

Since 2014, Runway East has been on a mission to destroy boring offices. Across London, Bristol, Birmingham, Brighton and Bath, we create flexible workspaces packed with perks like Cake Wednesdays and Friday drinks trolleys. As a proud B Corp, we’re committed to making a positive impact on people and the planet, supported by a passionate and friendly team.

Why Join Us?

• Salary: £26,250
• Time Off: 31 days including bank holidays, plus an extra day for every year at Runway East. We also give you your birthday off and extra time off over the Christmas break.
• Wellbeing: Private health & dental, gym discounts, mental health support, and a Bike2Work scheme.
• Growth: £150 personal growth budget, learning resources, and regular lunch & learns.
• Community: Two workdays per year for charitable activities, team outings, and epic annual trips (Barcelona, Rhodes, Vilnius, and more!).

Our Commitment to Inclusivity

We celebrate diversity and believe it strengthens our community. We welcome people from all backgrounds, identities, and experiences. What matters most to us is your spirit and passion. If you need specific access support, let us know—we’re here to help.