French-Speaking Travel Operations Specialist - Hybrid

Travel Trade Recruitment; City of Edinburgh; Hybrid; GBP 28,000 - 30,000; Full time

Job summary

A leading travel company is seeking a French Speaking Operations & Customer Care Executive to join their dynamic team in Edinburgh. The role involves managing client bookings, providing customer service, and building relationships with clients. Candidates need at least 1 year of experience in a tour operator environment and fluency in French, with Italian or Spanish as an advantage. A competitive salary and hybrid working options are offered.

Benefits

Competitive salary with career progression

Supportive team environment

Hybrid working options

Qualifications

• Minimum 1 year of experience in a tour operator or similar setting.
• Strong knowledge of Scotland's tourism products.
• Ability to work under pressure in a fast-paced environment.
• Ability to work both independently and in a team.

Responsibilities

• Manage and oversee all elements of client bookings for smooth operations.
• Build strong relationships with clients and suppliers.
• Maintain product knowledge and destination expertise.
• Calculate timings and logistical planning for group itineraries.
• Provide exceptional customer service to clients.
• Attend familiarisation trips and trade fairs as required.

Skills

Fluent French

Italian or Spanish

Multitasking

Customer service

Proven group travel operations experience

Computer skills

Written and spoken English

Job description

A leading travel company is seeking a French Speaking Operations & Customer Care Executive to join their dynamic team in Edinburgh. The role involves managing client bookings, providing customer service, and building relationships with clients. Candidates need at least 1 year of experience in a tour operator environment and fluency in French, with Italian or Spanish as an advantage. A competitive salary and hybrid working options are offered.