Fraud Specialist

The Co-operative Bank plc; Manchester; Hybrid; GBP 80,000 - 100,000; Full time

Job summary

A UK ethical bank is seeking a Fraud Specialist to ensure operations align with regulatory standards and protect both the business and its customers. The role involves creating process documentation, identifying operational gaps, and providing subject matter expertise. Candidates should have comprehensive knowledge of fraud typologies and exceptional communication skills. This position offers hybrid working options and a range of employee benefits including generous holiday entitlement and wellbeing support.

Benefits

Flexible working options

27 days holiday increasing to 30

Competitive pension

Income protection

Wellbeing support

Paid volunteering days

Corporate discounts

Family friendly policies

Qualifications

• Comprehensive knowledge of Fraud processes.
• Ability to improve and document processes clearly.
• Experience in building stakeholder relationships.

Responsibilities

• Ensure fraud operations comply with regulations.
• Identify gaps and support complex investigations.
• Convert recommendations into operational practice.

Skills

Knowledge of Fraud typologies

Process documentation

Stakeholder influence

Detail-oriented

Strong communication

Job description

Fraud Specialist

CR2 / P1

Hybrid - Home / Manchester

Want to change the world? Choose a career that makes a difference

At The Co-operative Bank we’re proud to be different. We’re proud of our values and ethics, and our unique, customer-led Ethical Policy that shapes everything we do. Born out of the co-operative movement over 150 years ago, you could say that doing the right thing has always been our thing. We don’t just help people with their money, but help people fight for justice and the causes they care about.

We put people at the heart of every decision we make and there’s never been a more important time for our Bank to stand up for the causes that matter most to our customers, colleagues and partner organisations.

Join us and help us continue to make progress in environmental and societal change, all with the UK’s original ethical bank.

We promote a hybrid working environment, which means you will work at our office in Manchester roughly once a week and then remotely from home. To enable you to work from home, you will need have a suitable office set up which includes a desk and a chair in a location which is free from the interruptions of day-to-day life.

The role:

We’re looking for a Fraud Specialist to ensure our fraud operations are fully compliant with regulatory requirements. You’ll make sure processes run efficiently, risks are identified, and controls are understood and applied across key stakeholders, helping to protect the business and its customers.

Key Accountabilities:

• Work closely with Fraud Operations to ensure they have easy-to-understand process documentation that ensures the Group’s compliance at all times.
• Work with Operational Managers and Advisers to identify process gaps impacting Fraud and support with complex investigations.
• Convert Oversight recommendations into operational practice through process change governance and in-house training
• Provide Fraud subject matter expertise to stakeholders across the Group.
• Attend industry calls to gather intelligence. Cascade and take actions as appropriate to ensure the Group’s fraud controls remain robust, in line with industry intelligence.

Knowledge, Skills and Experience Required:

• Comprehensive knowledge of Fraud typologies and operational impacted processes and procedures
• Skilled in documenting and improving processes, making them clear and user friendly
• Able to influence stakeholders, build relationships and provide thought leadership
• Hands-on, detail-orientated, able to spot gaps and strengthen systems and controls
• Understands the bigger picture and links processes across functions
• Strong verbal and written communication, translating complex data into clear, actionable messages

What You Can Expect From Us:

• Flexible and home working options
• 27 days holiday rising to 30 with service, plus opportunity to buy 5 extra days
• Competitive pension with up to 10% employer contribution
• Income protection / life assurance
• Commitment from employers on continued learning & development
• Wellbeing support ‘Help@Hand’ offers mental health support, physiotherapy, GP’s for both you and your family.
• 2 paid days for volunteering per year
• ‘MyReward’ corporate discount for over 800 retailers and Cycle to Work Scheme.
• Family friendly policies and supportive working environment
• Colleague network groups committed to inclusion and diversity within our Bank.

We can only consider candidates with the right to work in the UK at this time.

Our Bank is passionate and committed to continuing to create a diverse workforce and an inclusive environment where all colleagues can fulfil their potential.

At the beginning of the year, The Co-operative Bank officially became part of the Coventry Building Society Group. Together, we have shared values and an ethical approach towards our members, customers and colleagues.