Fraud & Risk Policy Manager

WorldFirst; London; On-site; GBP 50,000 - 70,000; Full time

Job summary

A financial services provider is seeking an experienced professional to support fraud risk management in the UK/EEA. The ideal candidate will have over 5 years of experience in risk management, strong project management skills, and excellent English communication abilities. Responsibilities include conducting risk assessments, managing projects, and developing solutions to enhance operational efficiency. This role requires a proactive mindset and the ability to collaborate effectively across teams.

Qualifications

• 5+ years of experience in risk management.
• Experience in payment institutions or consulting industries preferred.
• Strong project management background with excellent team skills.
• Ability to think independently and summarize findings.
• Proficient in English communication, both spoken and written.

Responsibilities

• Support fraud risk management for UK/EEA.
• Conduct risk assessments and identify potential risks.
• Manage solution-based projects and coordinate with stakeholders.
• Develop new products and update operational procedures.
• Identify new fraud and cyber threats and refine risk controls.
• Enhance operational efficiency and customer experience.

Skills

Risk management

Project management

Team collaboration

Problem-solving

Curiosity

Self-motivation

Education

Bachelor's degree in a relevant field

Job description

Overview

Position at WorldFirst. Ant International powers the future of global commerce with digital innovation for everyone and every business to thrive. In close collaboration with partners, we support merchants of all sizes worldwide to realize their growth aspirations through a comprehensive range of tech-driven digital payment and financial services solutions. Ant International strives to become the most trusted digital services connector to achieve sustainable growth of global commerce. With a focus on Travel, Trade, Technology, and Talent, Ant International is committed to enhancing the digital mindset and capacities of businesses worldwide. Through fostering collaborative efforts with partners, we are driving responsible innovation and increase market accessibility for global SMEs. We do so across our 4 key businesses: Alipay+, Antom, WorldFirst and ANEXT Bank.

Responsibilities

• Primarily support WorldFirst's fraud risk management in UK/EEA.
• Require an in-depth understanding of cross-border trade and payment business models, and independently conduct risk assessments, identify potential risks, and design solutions for the business team.
• Leverage innovative capabilities to facilitate business goal achievement.
• Manage solution-based projects and coordinate with internal stakeholders across functions (e.g., product and technical teams) to ensure risk solutions are timely delivered and continuously track their effectiveness.
• Participate in the development of new products and business processes. Efficiently develop or update SOPs based on business and risk management requirements. Provide training to cross-functional team members.
• Proactively identify new fraud and cybercrime threats by reviewing and investigating suspected or fraud cases.
• Continuously refine the internal risk control framework, policies, fraud management engine, and operational procedures to mitigate risks.
• Continuously identify and analyze business and customer pain points. Design innovative and intelligent operational solutions from data-driven insights and product-oriented approaches to enhance operational efficiency and customer experience.
• Coordinate cross-team collaboration efforts to implement these solutions. Maintain effective communication with business teams and collaborate on joint investigations, risk assessments and experience enhancement projects across departments.

Qualifications

• Bachelor's degree or higher in a relevant field; 5+ years of experience in risk management matters; prior experience in cross-border collection and payment institutions, banks, or consulting-related industries is preferred.
• Strong project management experience, excellent team collaboration skills, and the ability to work under pressure.
• Demonstrated ability to think independently, summarize findings, and possess a strong sense of curiosity and self-motivation to proactively identify issues, propose solutions, and follow through on their implementation.
• Excellent English communication skills, both spoken and written.