Fraud Operations Lead — Omnichannel Customer Care

Barclays UK; Northampton; On-site; GBP 80,000 - 100,000; Full time

Job summary

A major financial institution in the UK is seeking a Technical Customer Care Leader to drive operational excellence within its Fraud department. The ideal candidate will lead a team, enhance customer outcomes, and strengthen stakeholder partnerships. Key responsibilities include managing performance, understanding market trends, and creating an empowering work environment. This role requires proven leadership experience and the ability to engage across all business levels. Competitive compensation and a focus on employee development are offered.

Qualifications

• Experience leading teams in high-pressure environments.
• Strong understanding of service delivery and workflow management.
• Ability to engage and influence at all business levels.

Responsibilities

• Lead and develop a team to achieve excellent customer outcomes.
• Manage performance standards and support personal growth.
• Make evaluative judgments to support customer financial needs.

Skills

Proven Leadership Experience

Operational Oversight

Stakeholder Engagement

Self-Motivation and Independence

Multitasking and Prioritisation

Contact Centre and Fraud Experience

Job description

A major financial institution in the UK is seeking a Technical Customer Care Leader to drive operational excellence within its Fraud department. The ideal candidate will lead a team, enhance customer outcomes, and strengthen stakeholder partnerships. Key responsibilities include managing performance, understanding market trends, and creating an empowering work environment. This role requires proven leadership experience and the ability to engage across all business levels. Competitive compensation and a focus on employee development are offered.