Food Service Staff

The Fitzwilliam Hotel; Belfast; On-site; GBP 18,000 - 22,000; Full time

Job summary

A five-star hotel in Belfast is seeking enthusiastic Food Service Staff to join their award-winning team. You will ensure guests receive exceptional service by greeting them warmly, taking orders accurately, and maintaining a clean environment. Ideal candidates have experience in food service and possess strong communication skills. This role requires flexibility with evening and weekend hours.

Benefits

Formal and informal skills development opportunities

Supportive approach to performance management

Qualifications

• Experience of working in a similar role and/or environment would be a distinct advantage.
• Accurate and efficient cash handling skills.
• High standard of personal presentation.
• Excellent communication and interpersonal skills.
• Ability to take initiative and resolve queries in a practical manner.
• Passion for delivering exceptional guest service.
• Courteous and pleasant attitude towards guests and colleagues.
• Ability to work as part of a team.
• Good attention to detail.
• Positive and flexible approach to work (weekend and evening work required).

Responsibilities

• Assist in creating a warm and welcoming environment.
• Ensure guests are seated and provided with menus promptly.
• Respond promptly and effectively to guests' requests.
• Familiarise with the menu to answer guests' questions.
• Take food and beverage orders accurately.
• Ensure efficient delivery of all orders.
• Set up and clear tables promptly.
• Maintain cleanliness of bar areas and assist with housekeeping.
• Carry out cash and till procedures.

Skills

Food & Beverage Staff

Waiter

Waitress

Customer Service

Job description

Food Service Staff – Various contracts available

We are seeking to recruit food service staff to join our award-winning team at The Fitzwilliam Hotel Belfast. You will provide a warm, friendly and efficient food service to our guests, ensuring exceptional service standards are delivered and maintained at all times in line with guest expectations.

Is the next step in your career to move to a fabulous, five-star hotel in the heart of Belfast, with a global portfolio of guests, known for excellent service standards? We’re looking for exceptional team members to join our fitz team.

Opportunity

• Assist in creating a warm and welcoming environment for our team members and guests.
• Ensure that guests are seated and provided with menus promptly.
• Ensure that all guests’ requests and queries are responded to promptly and effectively and an exceptional service is delivered to guests at all times.
• Familiarise yourself with the menu and as much information about the food and beverage offering available in order to answer any questions guests may have.
• Take food and beverage orders and ensure that orders are communicated to the kitchen and bar promptly and accurately.
• Ensure an efficient and safe delivery of all food and beverage orders in line with guest expectations ensuring an exceptional level of service is maintained at all times.
• Set up, clear and promptly service tables after use to ensure that guests can be seated in a timely manner.
• Ensure the bar areas are clean and well presented at all times and assist with cleaning and housekeeping duties as required.
• Ensure all cash, charge, float and till procedures are carried out in line with departmental procedures.

The ideal candidate

• Experience of working in a similar role and/or environment would be a distinct advantage
• Accurate and efficient cash handling skills
• High standard of personal presentation
• Excellent communication and interpersonal skills with a confident and outgoing personality and an ability to interact with people at all levels
• Ability to take initiative and resolve queries in a practical and positive manner
• Passion for delivering exceptional guest service
• Courteous and pleasant attitude towards guests and colleagues
• Ability to work as part of a team
• Good attention to detail
• Positive and flexible approach to work (weekend and evening work will be required)

Location

Fitzwilliam Hotel Belfast, 1-3 Great Victoria Street, Belfast, BT2 7BQ.

Develop your career with us

In addition to a supportive approach to performance management, we actively encourage learning and development by providing formal and informal skills development opportunities.

Skills

• Food & Beverage Staff
• Waiter
• Waitress
• Customer Service