Food Coordinator & Coach

John Lewis & Partners; Welwyn Garden City; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading retail company in Welwyn Garden City is seeking a Food Coordinator and Coach to train catering staff, ensure culinary excellence, and maintain service standards. The role blends cooking and front-of-house duties, aiming to enhance customer experience while supporting the team in compliance tasks. Applicants should have background experience in catering and kitchen environments, with coaching experience preferred.

Benefits

Flexible working arrangements

Employee ownership benefits

Qualifications

• Previous employment in a catering environment.
• Previous kitchen experience.
• Experience in training or coaching.

Responsibilities

• Deliver training in food preparation effectively.
• Maximise sales and minimise wastage.
• Work alongside Catering Partners in kitchen and front-of-house.

Skills

Catering experience

Kitchen experience

Training or coaching skills

Job description

About the role

As a Food Coordinator and Coach, you'll be working with our Catering Partners to ensure they have all of the key skills they need to provide our customers with an excellent hospitality experience each and every time. You'll be working both in the kitchen and front of house to achieve the highest culinary standards and a seamless operation.

Key Responsibilities

• Sharing your knowledge and passion to deliver training in an effective way, passing on your expertise of food preparation to the rest of the Catering team.
• Creating a market-leading customer experience while maximising sales, minimising wastage and exceeding customer service targets.
• Working in the kitchen and front-of-house alongside Catering Partners.
• Delivering the central hospitality teams vision of the menu and meeting the defined presentation standards.
• Assuring the end-to-end ordering process is managed and supporting the Team Managers in all aspects of food safety compliance and administrative tasks.
• Demonstrate your passion for service and great food, always showing a desire and drive to learn and develop, acting as a role model to others in your team.

Essential skills/experience you'll need

• Previous employment in a catering environment.
• Previous kitchen experience.
• Previous training or coaching experience.

Desirable skills/experience you may have

• Food Safety Levels 1-3 (training for these will be provided).
• Customer-facing selling or service environment experience.
• Administration experience.
• Good computer literacy skills.

About The Partnership

We're the largest employee owned business in the UK and home of our cherished brands, John Lewis and Waitrose. We're not just employees, we're Partners, driven by our purpose to build a happier world. As we look to our future, there's never been a more exciting time to join us.

We're ruthlessly focused on being brilliant at retail. We continue to innovate, adapt and diversify. Never Knowingly Undersold on price, quality and service in John Lewis and passionately serving food-lovers in Waitrose.

As Partners we all share the responsibility of ownership and in its rewards. We use our voices to contribute to our success, working together through the good and challenging times, holding true to our behaviours and treating everyone with kindness and respect.

We all own making the Partnership somewhere we belong. Embracing our differences and creating an environment where we're free to be ourselves and can THRIVE. Growing ourselves individually, and as a collective.

As Partners, we make all the difference. And, we all own it.

Important points to note

Important points to note: It's important to note that some of our roles are subject to pre-employment vetting (which may include DBS checks for successful candidates). If required, you'll be informed and provided with information about vetting during the recruitment process and we encourage you to complete any vetting documents quickly to avoid delays. Any DBS checks required will be carried out by a third-party registered body and financial probity checks may also be required for some of our roles.

We occasionally close vacancies early in the event we receive a high volume of applications, and therefore, we recommend you apply early. If you require a reasonable adjustment due to a disability which means you may need longer to complete your application please contact us as soon as possible.

We want all of our Partners to have a good work-life balance and we support flexible working. This might mean flexible or compressed hours, job sharing or shorter hour contracts, where possible. Please discuss this further with the hiring manager during your interview.