Food & Beverage Team Leader- The Bobbin

NOW Group; Belfast; On-site; GBP 25,000 - 30,000; Full time

Job summary

A social enterprise in Belfast seeks a café supervisor to manage service quality and ensure food safety. The candidate will oversee operations, support financial goals, and develop team members. Ideal applicants have supervisory experience in hospitality, understand health regulations, and are passionate about customer service. This role offers professional development opportunities in a supportive environment prioritizing collaboration and compassion. Generous leave and a pension scheme are included.

Benefits

25 days annual leave plus 11 statutory days

Health cash plan available after probation

Confidential counselling and financial advisory services

5% employer contribution to pension scheme

Flexible work initiatives

Qualifications

• Prior supervisory experience in catering or hospitality environments is essential.
• Understanding of Health and Safety procedures including COSHH and HACCP is required.
• Excellent customer service experience is needed.

Responsibilities

• Ensure café presentation and service quality meet high standards.
• Manage food safety and allergen compliance at the site.
• Support management to achieve financial targets and profitability.

Skills

Supervisory skills

Food hygiene knowledge

Customer care

Barista experience

Education

Level 2 qualification in Catering and Hospitality

Essential Food Hygiene Certificate

Job description

Job Description

About NOW Group

NOW Group is a social enterprise committed to supporting people with learning difficulties and autism into sustainable employment and meaningful lives. We deliver a range of services including training, employment support, and social enterprise initiatives across the Island of Ireland.

The Role

Bring your love of food and great service to our café and use that passion to not only make sure our café is presented to our high standards, and that we give the highest quality of service that we are recognised for, but also share that passion for excellence with our participants.

Using your knowledge of food safety and allergens, you will make sure that the site meets our high standards and that all paperwork is complete to ensure our customers, participants and team stay safe.

With your keen eye for detail, you will make sure that all food leaving the kitchen meets our brand and quality standards.

Because you understand business too, you will help us make this business profitable, you will support the management team in achieving our financial targets; sales, gross profit and control of labour.

You are a people person, you lead by example, you manage a tight ship with a drive for results. You will support your team to ensure they share this vision too.

We want to be the best, and we want to have the best team. Your development is as important to us as it is you. We havesome training that you will need to complete, but we are also keen to support in any other training that may support you in your development.

What We Offer

At NOW Group, we value and invest in our team. As part of our organisation, you’ll benefit from :

Generous Leave: 25 days annual leave plus 11 statutory days (pro-rata).

Health Cash Plan : Available after successful probation.

Wellbeing Support: Confidential staff counselling and financial advisory services.

Pension Scheme : 5% employer contribution.

Flexible Work Initiatives : Including the Bike-to-Work scheme, holiday purchase options, and more.

About The Role

Additional Information

NOW Group is committed to fair recruitment practices. Policies on safeguarding, recruitment of ex-offenders, and data protection are available upon request.

Skills Needed

About The Company

At the heart of the NOW Group’s mission is its commitment to empowering individuals to gain skills and access meaningful employment. It achieves this through tailored employment academies, which provide participants with industry-specific training and work placements, and through their social enterprise businesses Loaf Catering and Cafes and Loaf Pottery.

One of the best-known contributions from the NOW Group is the JAM (“Just A Minute”) Card ® -a tool that allows people with invisible disabilities to discreetly ask for patience in everyday interactions. It’s a very successful initiative with over 182,500 users and 3, 000 global organisations regarded as being JAM Card Friendly.

The NOW Group’s impact is driven by innovation, dedication, and an unwavering focus on changing lives for the better.

Company Culture

At NOW Group, our culture is what sets us apart. It’s built on collaboration, compassion, and a shared belief that everyone deserves the opportunity to thrive. Across our integrated team — from Training and Employment to Family Service, JAM Card, Loaf Cafés, Catering and Pottery, Social Groups, and vital support services like HR, Communications, Finance and Compliance — we are united by one purpose : to support people with learning difficulties, neurodiverse conditions, ADHD and autism intosustainable employment.

We don’t just work side by side — we work together. Each department brings its own strengths, but our true power lies in our ability to collaborate across teams. Our participants come from all walks of life, and it’s our culture of teamwork, flexibility, and deep empathy that allows us to meet their varied needs with real impact.

In 2024 / 2025 alone, our culture of care and commitment helped place nearly 400 people into meaningful, sustainable employment across Ireland and supported 2,168 individuals to achieve 1,824 qualifications. These aren’t just statistics — each number represents a life transformed, a family supported, and a community benefitted.

What truly defines our team is heart. We care deeply — not just about the work, but about the people behind it. Our team members show up every day with passion and purpose, knowing that their efforts are making a lasting difference. They don’t see targets — they see individuals, and the ripple effect that a single opportunity can have.

Desired Criteria

• 1. A supervisory qualification.
• 2. Level 2 qualification in Catering and Hospitality.
• 3. Customer Care qualification.
• 4. Essential Food Hygiene Certificate.
• 5. Barista experience.
• 6. Experience of working with adults with learning difficulties.

Required Criteria

• 1. Experience working at a supervisory level in a catering / hospitality environment.
• 2. An understanding of Health and Safety procedures including COSHH and HACCP
• 3. Experience of providing excellent customer service.
• 4. Experience of cash handling, stock and portion control and meeting GP targets.
• 6. Ability to work weekends and evenings.

Closing Date Wednesday 10th December, 2025