Food and Beverage Team Member

Eclipse Hotels Group; Lye Cross; On-site; GBP 20,000 - 25,000; Full time

Job summary

A well-known hotel group in the UK is seeking a Food & Beverage Team Member at Holiday Inn Bristol Airport. The role involves welcoming guests, serving food and drinks with flair, and providing excellent customer service. Ideal candidates will have previous hotel experience, strong communication skills, and a flexible approach to working hours. This position includes benefits like hotel discounts and meals on duty.

Benefits

Discounted hotel rooms worldwide

Employee Assistance Program

Health Plan

Life Insurance

Cashback and discounts on retailers

Complimentary meals on duty

Qualifications

• Previous experience as a Food & Beverage Team Member or similar role.
• Ability to work flexible hours, including evenings and weekends.
• Proactive, composed, and enthusiastic disposition.

Responsibilities

• Present meals with flair in various settings.
• Prepare and serve drinks to high standards.
• Ensure guests receive great service in conferences.

Skills

Customer service skills

Communication skills

Organizational skills

Food safety understanding

Job description

Overview

Eclipse Hotels Group is an international family owned hotel group headquartered in West London. Our current portfolio includes brands such as Holiday Inn, Holiday Inn Express and CiTi Hotels, located across the UK, Europe and the Caribbean. An excellent opportunity has arisen for a Food and Beverage Team Member at Holiday Inn Bristol Airport. You will have the opportunity to join a developing employer who has the passion and drive to deliver first class service and a quality employee experience. Creating great Food & Beverage memories can come from many places—the sights, sounds, smells and more importantly our service. As a Food and Beverage Team Member you\'ll welcome our guests, recommend food & drink options and help keep service on track and up to standard. By tailoring each guest\'s experience to their unique tastes, you\'ll help create memories that are as delightful as our dishes.

Responsibilities

• Present each meal that is a feast for the eyes and a treat for the taste buds, with your signature flair, in our Restaurant, Bar, Room Service or Meetings & Events settings.
• Prepare and serve drinks to high standards, considering each guest\'s requirements.
• Ensure guests receive great service as part of our conference and events function, either by food service or room setup.
• Deal with all payment transactions (cash, card and room charging) in accordance with company guidelines.
• Clear down and set up facilities as required.
• Ideally previous hotel experience as a Food & Beverage Team Member or in a similar role/restaurant background.
• Basic understanding of food safety.
• Experience in delivering exceptional customer service.
• Proactive, composed, enthusiastic, approachable, and able to build strong rapport with guests and other team members.
• Excellent communication skills in all aspects; good organizational skills with an eye for detail.
• Willing to work a flexible schedule including evenings, weekends and bank holidays.

Benefits

• Discounted hotel rooms at 5000+ IHG Hotels worldwide, with 50% off Food & Beverage services.
• Employee Assistance and Welfare Program
• Health Plan
• Life Insurance
• Cashback and discounts on leading high street retailers
• Complimentary meals on duty