FOH Team Member

The Drummond Arms; Southampton; On-site; GBP 40,000 - 60,000; Part time

Job summary

A local hospitality venue in Southampton is seeking a Front of House member to deliver exceptional customer service and ensure a positive experience for patrons. Candidates should possess strong communication skills, attention to detail, and the ability to multitask in a fast-paced environment. Experience in customer service and knowledge of hospitality practices are preferred. This role offers flexible hours and opportunities for progression in a friendly independent environment.

Benefits

Employee discount

Qualifications

• Previous experience in a customer service role is preferred.
• Knowledge of the hospitality industry is a plus.
• Familiarity with bartending is beneficial.
• Understanding of food safety regulations is desirable.

Responsibilities

• Greet customers and offer a hospitable experience.
• Process customer transactions using the point-of-sale system.
• Take food and drink orders confidently.
• Handle customer complaints professionally.
• Collaborate with team members for smooth service.

Skills

Excellent communication and interpersonal skills

Strong attention to detail

Ability to multitask and work efficiently

Friendly and approachable demeanor

Problem-solving skills

Job description

Job Overview

We are seeking a friendly and customer-oriented Front of House member to join our team. As a Front of House member, you will be responsible for providing excellent customer service and ensuring a positive experience for our customers. This position requires strong communication skills, great customer service, and the ability to work in a fast-paced environment as part of a team.

Responsibilities

• Greet customers and offer a hospitable experience for the entirety of their stay.
• Process customer transactions accurately and efficiently using the point-of-sale system.
• Take food and drink orders confidently.
• Handle customer complaints or concerns in a professional and courteous manner.
• Collaborate with other team members to ensure smooth service.

Experience

• Previous experience in a customer service role is preferred
• Knowledge of hospitality industry is a plus
• Familiarity with bar tending is beneficial
• Understanding of food safety regulations is desirable

Skills

• Excellent communication and interpersonal skills
• Strong attention to detail
• Ability to multitask and work efficiently in a fast-paced environment
• Friendly and approachable demeanor with a customer-centric mindset
• Problem-solving skills to address customer issues effectively

If you are looking for an opportunity to work in a friendly independent company, with potential to progress and have a passion for providing exceptional customer service, we would love to hear from you.

Job Types: Full-time, Part-time, zero-hour contract

Benefits

Employee discount

Expected hours: 16 – 40 per week

Additional pay

• Tips

Schedule

• Monday to Friday
• Weekend availability is a must

Compensation: To be discussed