FOH Supervisor

The Inn Collection Group; York; On-site; GBP 40,000 - 60,000; Full time

Job summary

A hospitality company in York is seeking a Front of House Supervisor to provide exceptional guest experiences and lead the service team. The ideal candidate will have a background in customer service and a passion for hospitality. Benefits include extra paid holidays and discounts at inns. This is a great opportunity to join an award-winning team.

Benefits

Celebrate your birthday with paid holiday

Career development support

Paid breaks

50% off food at any Inn

Stay at any Inn in January–March for £1

1/3 off room bookings

£50 on same-day bookings

15% off bed and breakfast

24/7 Employee Assistance Programme

Tips (Tronc) where applicable

Contribute to a Give-inn back scheme

Award-winning team recognition

Qualifications

• Experience in a fast-paced customer service environment.
• Passion for delivering exceptional guest experiences.
• Commitment to teamwork, leadership, and professional service.

Responsibilities

• Greet guests and oversee service to ensure a welcoming, high-quality experience.
• Assist the Assistant Manager in guiding and supporting the team to deliver smooth operations.
• Resolve challenges promptly to maintain guest satisfaction.

Skills

Customer service experience

Team leadership

Problem-solving

Job description

Overview

The Inn Collection Group is a multi-award-winning pubs with rooms company, proudly located in destinations across the North of England and Wales. We deliver exceptional hospitality by living our core values of respect, customer focus, warmth, and honesty, with the goal of Making People Happy.

The Black Swan has been a beacon of warmth and hospitality for centuries, offering travellers a timeless retreat in the heart of Helmsley. Originally a vital stop for weary stagecoach passengers journeying between Leeds and York, this historic inn traces its roots back to the 15th century. Its architectural tapestry blends an Elizabethan end, a Tudor section, and a Georgian middle, creating a characterful, higgledy-piggledy gem.

You’ll Fit Right Inn

As a Front of House Supervisor, you are the first smile that welcomes guests and a vital part of ensuring their experience is warm and memorable from start to finish. You will work closely with the Assistant Manager to guide and support the team, creating a positive and lively atmosphere for guests and staff alike.

Responsibilities

• Greet guests and oversee service to ensure a welcoming, high-quality experience.
• Assist the Assistant Manager in guiding and supporting the team to deliver smooth operations.
• Resolve challenges promptly to maintain guest satisfaction and a positive work environment.
• Contribute to a lively, guest-focused atmosphere and lead by example in service standards.

Benefits

• Celebrate your birthday with an extra paid holiday.
• Support for career development through our Lead-Inn program.
• Paid breaks to rest and recharge.
• 50% off food at any Inn.
• Stay at any Inn in January–March for £1.
• 1/3 off room bookings all year round to explore locations.
• £50 on same-day bookings for spontaneous trips.
• 15% off bed and breakfast for loved ones.
• 24/7 confidential Employee Assistance Programme.
• Tips (Tronc) where applicable.
• Contribute to a Give-inn back scheme.
• Award-winning team recognised as Best Pub Employer at the Publican Awards.

Qualifications

• Experience in a fast-paced customer service environment.
• Passion for delivering exceptional guest experiences.
• Commitment to teamwork, leadership, and professional service.

*Age-related pay rates apply for Under 21s.*