FOH Supervisor

The Inn Collection Group; North East; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading pubs-with-rooms company is seeking a Front of House Supervisor to join their team in North East England. In this role, you will be the welcoming smile that starts guests' experience and ensure that service is warm and memorable. Responsibilities include greeting guests, overseeing operations, and supporting the staff to create a lively atmosphere. Candidates should have a passion for customer service and thrive in fast-paced environments. This position offers a range of benefits, including holiday perks and employee discounts.

Benefits

Extra paid holiday for birthday

Support from Lead-Inn development program

Paid breaks

50% off food

Discounted stays

Tips (Tronc)

Employee Assistance Programme

Company give-back schemes

Qualifications

• Passion for customer service in a fast-paced environment.
• Enthusiastic and professional demeanor.
• Experience in a supervisory role is an advantage.

Responsibilities

• Greet guests and oversee service operations.
• Support the team and ensure a positive atmosphere.
• Resolve challenges and maintain smooth operations.

Skills

Customer service

Leadership

Problem-solving

Job description

What makes the perfect pub? It’s great ales, delicious food, a welcoming atmosphere, and the warm welcome from a team that’s at the heart of everything we do.

The Inn Collection Group is a multi‑award‑winning pubs‑with‑rooms company, proudly located in some of the most outstanding destinations across the North of England and Wales. At ICG, we deliver exceptional hospitality by living and breathing our core values of respect, customer focused, warmth, and honesty, all with the goal of Making People Happy.

How we say thank you!

• Celebrate your birthday with an extra paid holiday.
• Build your future with support from our Lead‑Inn development program.
• Take the time you need to rest and recharge; Paid Breaks are on us.
• Enjoy 50% off food at any of our Inns.
• Relax with a stay at any of our Inns during January, February, and March for just £1.
• Take advantage of the chance to explore our beautiful locations, with 1/3 off room bookings all year round.
• Experience a spontaneous trip away with £50 on same‑day bookings.
• It’s not just for you—your loved ones can enjoy 15% off bed and breakfast too!
• 24/7 confidential support is always there when you need it with our Employee Assistance Programme.
• Tronc (…that’s tips to me and you).
• Contribute to a company that gives back through our Give‑inn back scheme.
• Join an award‑winning team recognised as the Best Pub Employer at the Publican Awards.

The Seaton Lane Inn, full of style and quirky charm, is perfectly situated in a spot that attracts both locals and visitors alike. With its inviting atmosphere and comfortable boutique‑style accommodation, it’s a great spot to relax, enjoy a drink, and take in the surrounding community and vibrant energy.

You’ll Fit Right Inn...

As a Front of House Supervisor, you are not just the first smile that welcomes guests but a vital part of ensuring their experience is warm and memorable from start to finish. Working closely with the Assistant Manager, you help guide and support the team, creating a positive and lively atmosphere for guests and staff alike.

From greeting guests and overseeing service to stepping in to resolve challenges and ensuring smooth operations, no two days are the same. Your enthusiasm, professionalism, and leadership make our Inn a place guests love to visit and where our team thrives.

If you thrive in a fast‑paced environment, have a passion for customer service, and are committed to delivering exceptional experiences we think you’ll fit right inn…

This role allowed Megan to explore a new location. Watch Megan’s video to learn more about our front‑of‑house roles: https://careers.inncollectiongroup.com/join-inn

Age‑related pay rates apply for Under 21s.