FNOL / Concierge Claims Technician (Remote/Bolton/Birmingham)

Exchange Street Executive Search; Birmingham; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading insurance recruitment firm is seeking a FNOL/Concierge Claims Technician to join their Property Claims team. This role can be based in Birmingham or Bolton, offering flexible hybrid or remote working options. You will provide exceptional service to policy holders, manage claims proactively, and ensure all documentation is accurately completed. Ideal candidates should have a background in insurance or claims, along with strong teamwork and initiative skills.

Qualifications

• Experience in insurance or claims handling is preferable.
• Proven ability to build strong professional relationships.
• Must be able to work independently and as part of a team.

Responsibilities

• Serve as the first point of contact for policy holders making claims.
• Ensure customer service excellence and satisfaction.
• Document information accurately prior to Loss Adjuster visits.

Skills

Insurance/Loss Adjusting/Claims Handling background

Team player

Proactive

Ability to meet client SLAs

Job description

Our client is looking to recruit a FNOL/Concierge Claims Technician within their Property Claims team (location flexible but Birmingham/Bolton preferred) with Hybrid or fully remote working available subject to operational needs. You will use your technical knowledge and experience to assist adjusters to proactively case manage, negotiate, and settle property claims, as licensed.

Role & Responsibilities:

• Being the first point of contact to policy holders making an insurance claim
• Providing outstanding customer service and putting the customer at the centre of everything
• Building strong professional relationships with team members and other areas of the business
• Ensuring all information is documented correctly prior to Loss Adjuster visits

Skills & Requirements:

• Insurance/Loss Adjusting/Claims Handling background preferable
• Team player with the passion for helping others
• Proactive, with the ability to work with initiative
• Able to work as part of a team to ensure client SLAs are met

Interested applicants should apply online or forward their CVs to Craig Dyson at Exchange Street Claims. Job Ref: CD61.