Floor Supervisor

F1 Arcade; Greater London; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading entertainment venue in Greater London is seeking a hospitality manager to ensure outstanding guest experiences and team performance. The role involves managing guest inquiries, leading the front-of-house team, and implementing service standards. Candidates should have experience in hospitality and strong leadership skills. The position offers competitive benefits including discounts and wellness programs.

Benefits

50% off food & drink for staff and friends

Complimentary off-peak racing

Paid volunteer days

Enhanced maternity & paternity pay

Holiday entitlement of 28 days

Qualifications

• Proven experience in a guest-facing role within hospitality or entertainment.
• Strong leadership and motivational skills.
• Ability to handle guest feedback and complaints professionally.

Responsibilities

• Ensure every guest receives a warm welcome and exceptional service.
• Engage with guests to assess their experience and resolve issues.
• Train and support the front-of-house team.

Skills

Customer service

Team management

Problem-solving

Job description

Responsibilities

• Ensure every guest receives a warm welcome and exceptional service throughout their visit by implementing and upholding service standards to maintain a high level of guest satisfaction.


• Engage with guests to assess their experience, address needs, and resolve issues promptly.


• Handle guest inquiries, feedback, and complaints professionally to enhance overall satisfaction.


• Train, support, and motivate the front-of-house team to deliver outstanding hospitality.


• Oversee guest-facing roles, including reception, hosts, and servers, ensuring smooth service, conducting regular meetings/briefings to share guest feedback and updates.


• Monitor guest feedback from surveys, reviews, and direct interactions to identify trends, working alongside other departments to ensure seamless service and resolve any guest issues.


• Assist in coordinating VIP experiences and personalised services for special occasions, acting as a key point of contact for guests.


• Working with guest parties of 10+ regularly.


• Working within Hospitality, Entertainment or a similar environment.

Overview

At F1 Arcade, we\'ve completely revolutionised the traditional arcade by creating the first-ever Formula 1 entertainment and hospitality concept with socialising at its core for fans and non-fans alike. F1 Arcade venues provide an immersive, state-of-the-art F1 racing simulation experience, gamified for a mass audience, with \"best in class\" hospitality and exceptional venue design, all under one roof - for the ultimate night out in the fast lane…

Benefits

• Great team discount of 50% off food & drink at any time for you and up to 3 friends.


• Complimentary off-peak racing for you and up to 3 friends.


• Paid volunteer days.


• Access to GP 24/7.


• Paid cash plans for dental, physio, mental health and optical subscription plans, and more up to the value of £950.


• Enhanced maternity & paternity pay.


• Paid bereavement leave.


• Company sick pay scheme.


• Employee discount platform, including gym memberships and retail discounts.


• Financial wellbeing platform.


• Holiday entitlement of 28 days including bank holidays.