Floor Supervisor

F1 Arcade; City Of London; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading entertainment venue in London seeks a Floor Supervisor to ensure exceptional service and guest satisfaction. Responsibilities include overseeing guest interactions, training the front-of-house team, and managing feedback. Ideal candidates should have experience in hospitality and a passion for excellent customer service. Benefits include generous discounts, paid volunteer days, and 28 days of holiday.

Benefits

50% off food & drink

Complimentary off-peak racing

Paid volunteer days

Access to GP 24/7

Enhanced maternity & paternity pay

Company sick pay scheme

Employee discount platform

Financial wellbeing platform

Holiday entitlement of 28 days

Refer a friend scheme

Qualifications

• Guest experience handling and resolution.
• Experience with large guest parties (10+).
• Desirable background in Hospitality or Entertainment.

Responsibilities

• Ensure high service standards for guests.
• Monitor guest feedback and resolve issues.
• Train and motivate the front-of-house team.

Skills

Exceptional service

Guest engagement

Hospitality experience

Team support

Job description

Floor Supervisor

London St Paul's

Salary: £14 per annum + SERVICE CHARGE

Key Responsibilities

• Ensure every guest receives a warm welcome and exceptional service throughout their visit by implementing and upholding service standards to maintain a high level of guest satisfaction.
• Engage with guests to assess their experience, address needs, and resolve issues promptly.
• Handle guest inquiries, feedback, and complaints professionally to enhance overall satisfaction.
• Train, support, and motivate the front-of-house team to deliver outstanding hospitality.
• Oversee guest-facing roles, including reception, hosts, and servers, ensuring smooth service, conducting regular meetings/briefings to share guest feedback and updates.
• Monitor guest feedback from surveys, reviews, and direct interactions to identify trends, working alongside other departments to ensure seamless service and resolve any guest issues.
• Assist in coordinating VIP experiences and personalised services for special occasions, acting as a key point of contact for guests.

Experience  Desirable

• Working with guest parties of 10+ regularly.
• Working within Hospitality, Entertainment or a similar environment.

What we can offer you

• Great team discount of 50% off food & drink at any time for you and up to 3 friends.
• Complimentary off-peak racing for you and up to 3 friends.
• Paid volunteer days.
• Access to GP 24/7.
• Paid cash plans for dental, physio, mental health and optical subscription plans, and more up to the value of £950.
• Enhanced maternity & paternity pay.
• Paid bereavement leave.
• Company sick pay scheme.
• Employee discount platform, including gym memberships and retail discounts.
• Financial wellbeing platform.
• Holiday entitlement of 28 days including bank holidays.
• Refer a friend scheme.

We are committed to creating a vibrant and dynamic environment where our team members can thrive. If you’re passionate about hospitality, gaming, and delivering top-notch customer experiences then the race is on, you in?