Floor Supervisor

KERB Food Ltd; City Of London; On-site; GBP 40,000 - 60,000; Part time

Job summary

A leading food hall operator in London seeks a Floor Supervisor to provide exceptional hospitality and oversee floor operations. This role demands strong supervisory skills and previous experience in venue operations. The ideal candidate will support the venue management and ensure a smooth operational flow while enhancing customer experiences. Competitive pay of £15/hour and great perks are included.

Benefits

Generous food & beverage discount

Access to Employee Assistance Program

25 days holiday plus birthday day off

Qualifications

• Prior experience in bar, pub, or venue operations.
• Strong supervisory experience and knowledge of venue procedures.
• Excellent interpersonal skills and confidence in customer interactions.

Responsibilities

• Oversee venue's closing checklist and daily preparation.
• Supervise the Floor Team to maintain high standards.
• Conduct routine checks for cleanliness and safety.

Skills

Customer service

Team leadership

Operational efficiency

Tools

LightSpeed

SevenRooms

Job description

Overview

Department: Venue Team

Employment Type: Zero Hours

Location: Covent Garden, London

Reporting To: Inesa Furmanaite

Compensation: £15.00 / hour

As a Floor Supervisor at Seven Dials Market, you'll be at the heart of providing exceptional hospitality, making sure our guests have an amazing time with top-notch service whilst supporting the venue management team in establishing Seven Dials Market as the best food hall in the world!

This is a great opportunity for someone who is ready to take ownership of the whole venue when on shift and prepare for when you are not, ensuring that all front and back of house areas are organised and always ready for service in keeping with the operational standards. This is an impactful role which will secure the smooth operation of the whole venue. If you see that we can do something better, tell us and then let’s get it implemented!

What you'll be doing

• Execute and oversee the venue's closing checklist, ensuring that all areas are prepared and ready for the next day
• Always looking for ways to improve our efficiency, back of house operations, training and team communication
• Conduct routine checks of the floor area to maintain cleanliness, health, and safety standards of the venue
• Supervising the Floor Team to ensure high standards at all times, ensuring the team are motivated and supported, including managing breaks
• Being the first point of contact for any Floor issues, escalating to Management when required
• Working with the Host Team to drive sales and maintain great energy
• Deliver excellent customer service at all times
• Clearing, wiping and resetting tables and sections
• Maintaining the venue's recycling procedures and disposing of waste in the correct places
• Keeping all cleaning stations organised, clean, tidy and free of clutter. Emptying bins and restocking equipment (spray/tubs/blue roll) as required.
• Assisting the back of house crew in maintaining an organised and clean environment to work in
• Working closely with the Management and the Health & Safety team to ensure that the Health & Safety standards are maintained at all times
• Being available to assist customers and team members when required and acting as a point of contact
• Report any safety issues, broken glass, spillages, or problems with the waste rooms etc to the management team and assist in correcting the issue
• Helping run the shift alongside the Duty Manager, such as organising breaks, ensuring sections are adequately staffed and restocking (kids menus, glasses)
• Supporting with the development of the Host/Floor Team
• Supporting the team to take orders and running drinks when required
• Have a confident understanding of LightSpeed both Front & Back of house
• Be confident in using SevenRooms both Front & Back of house

What you'll bring to KERB

• Previous experience in Bar, Pub, Festivals traders or venue operations
• Demonstrated experience in supervisory roles and a strong background in venue opening and closing procedures
• Excellent people skills, confidence with customers, traders, large teams and developing long-term relationships
• An interest and understanding of London's street food industry and wider food scene
• Positive and flexible attitude, with the ability to think laterally and willing to problem-solve.
• Comfortable working evening/closing shifts. Willingness to get stuck in and support where required

Desirable

• Knowledge of relevant software packages such as Google suite.
• Holding a Personal license would be a bonus

What you'll get by joining KERB

• Generous F&B discount across KERB food and drinks
• CODE app membership
• Access to Employee Assistance Program (Hospitality Action)
• Perks at Work discounts
• 25 days holiday (excluding bank holidays) + birthday day off
• A London Living Wage and Disability Confident Committed employer
• A Best Companies accredited employer

Diversity & Inclusion

As part of our values, we are dedicated to fostering a culture of inclusivity at KERB. We actively celebrate our teams’ different abilities, sexual orientation, race, ethnicity, faith, and gender. Everyone, from any background, is welcome and supported in their development at all stages in their journey with us. Applicants are encouraged to share with our People Team any accommodations or reasonable adjustments required during the recruitment process.