Floor Manager - Lead Fashion Team & Elevate Service

COS; Greater London; On-site; GBP 30,000 - 40,000; Full time

Job summary

A luxury fashion retailer in Greater London is seeking a Floor Manager to elevate customer experiences. The ideal candidate will lead a dedicated team, oversee store operations, and ensure exceptional service through effective coaching and analysis of sales data. This full-time role emphasizes operational excellence and adaptability in a dynamic environment, contributing to the vibrant brand representation on the shop floor.

Benefits

25% staff discount across all H&M Group brands

Participation in H&M Incentive Program

Qualifications

• Enjoy engaging with customers and provide outstanding service.
• Genuine interest in products, sharing enthusiasm with customers.
• Open to feedback and personal development opportunities.
• Clear, confident, and empathetic communication.
• Proven ability to motivate teams in fast‑paced environments.
• Experienced in constructive feedback and team development.
• Solid understanding of retail KPIs for performance improvement.
• Responsive to customer feedback and operational updates.
• Maintained high standards in store presentation.
• Comfortable working varied hours, including evenings and weekends.

Responsibilities

• Deliver expert styling advice and high customer service.
• Analyse sales data with Store Manager to maximize performance.
• Lead and motivate Sales Advisors to meet service standards.
• Support recruitment and onboarding for new team members.
• Identify and nurture future talent within the team.
• Oversee daily store operations for efficiency.
• Act as brand ambassador for customer experience.
• Step into the Store Manager role as needed.

Skills

Customer-Focused

Product Passion

Excellent Communication

Team Leadership

Coaching & Development

Analytical Thinking

Adaptability & Flexibility

Operational Excellence

Flexible & Reliable

English language skills

Job description

A luxury fashion retailer in Greater London is seeking a Floor Manager to elevate customer experiences. The ideal candidate will lead a dedicated team, oversee store operations, and ensure exceptional service through effective coaching and analysis of sales data. This full-time role emphasizes operational excellence and adaptability in a dynamic environment, contributing to the vibrant brand representation on the shop floor.