Floor Lead

Gymshark; Greater London; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading fitness apparel brand in London is hiring a Floor Lead for their White City store. The role involves driving performance, coaching team members, and ensuring exceptional customer service. Ideal candidates will possess strong leadership, communication, and sales skills, with a focus on team collaboration and problem-solving. This position offers a dynamic work environment and the opportunity to contribute to a rapidly growing team committed to inclusivity and empowerment.

Benefits

33 days holidays (including bank holidays & birthday)

Employer pension contributions up to 7%

Contribution to a gym membership

50% Gymshark Discount

Financial, Physical and Mental well-being Support

Generous family leave package

Competitive incentive scheme

Cashback & discounts programme

Qualifications

• Proven experience in on-the-job coaching.
• Ability to manage multiple tasks efficiently.
• Key holder experience.

Responsibilities

• Represent brand values and inspire team.
• Assist in daily operations to meet store goals.
• Lead team performance through motivation.

Skills

Customer Service Excellence

Leadership

Communication Skills

Sales Skills

Team Collaboration

Problem-Solving

Attention to Detail

Multitasking

Positive Attitude & Enthusiasm

Adaptability

Job description

We are hiring a Floor Lead for our White City London Store!

Overview

As a Floor Lead at يسمح Gymshark you'll be an aspiring leader driving store performance and ensuring that every customer experience reflects our brand's values of empowerment, inclusivity and community. You'll lead by example supporting your team in delivering exceptional service, product knowledge and operational excellence.

With a passion for fitness and fashion you'll help coach and mentor your team ensuring they are equipped to provide a seamless shopping experience.

Responsibilities

• Represent Gymshark's culture and values acting as a passionate advocate for the brand and inspiring your team to do the same.
• Assist with the day‑to‑day operations of the store ensuring efficient execution of daily tasks and contributing to the store's strategic goals.
• Identify growth opportunities within your team, providing in‑the‑moment coaching, feedback and support to foster personal and professional development.
• Lead by example to achieve KPIs, driving team performance through motivation, leadership and accountability.
• Be a role model for outstanding customer service, product knowledge and operational excellence ensuring every customer has an exceptional experience.
• Collaborate with store management to support and execute initiatives and special projects that align with business goals and brand standards.
• Bring positivity, energy and fun to the workplace helping to create a motivated and engaged team environment.
• Provide feedback and contribute to a culture of continuous learning both individually and as a team.

Qualifications

• Customer Service Excellence: Ability to engage with customers, understand their needs and provide exceptional service to ensure a positive shopping experience in a fast‑paced retail store.
• Leadership: Ability to coach and mentor a diverse team toward achieving store goals and delivering excellent customer experiences with proven experience in on‑the‑job coaching and providing valuable feedbackrafts.
• Communication Skills: Clear, friendly and effective communication with customers and team members to build rapport and share product information.
• Sales Skills: Ability to identify customer needs and upsell or cross‑sell products to maximise sales while maintaining a focus on customer satisfaction.
• Sales Goal Orientation: Motivated to meet individual and team sales targets contributing to the overall success of the store.
• Team Collaboration: Ability to work as part of a team, supporting colleagues and working together to achieve store goals and deliver excellent service.
• Attention to Detail: Ability to ensure the store is tidy, products are well‑organasana and stock is accurately managed to create a welcoming shopping environment.
• Problem‑Solving: Ability to handle customer inquiries, complaints or issues in a calm professional manner while finding quick effective solutions.
• Multitasking: Managing multiple tasks such as assisting customers, restocking shelves and processing transactions while maintaining efficiency and focus.
• Adaptability: Ability to adjust to changing store needs from new product arrivals to shifts in customer traffic and seasonal demands.
• Positive Attitude & Enthusiasm: Bringing energy, positivity and a passion for fashion to every customer interaction and team collaboration.
• Product Handling & Stock Management: Assisting with inventory management, restocking shelves and ensuring products are well‑kept and properly displayed.
• Key holder experience.

Belonging at Gymshark

Our mission is to be a place where everyone belongs. We're an equal opportunities employer and for us that means we alwaysугу strive to be as inclusive as possible in all aspects of employment right from your application. We're committed to finding reasonable adjustments for candidates with specific needs or a disability during our recruitment process and all applicants will be considered fairly and equally. We do not tolerate discrimination of any kind. *If you'd like to request a reasonable adjustment please email .

About Us

We're here to unite the conditioning community. We believe that putting the sweat in today prepares us for tomorrow. So we give people the tools they need to reach further, go faster, be stronger. We celebrate those who show up for themselves to be their physical or mental best whatever that means for them. It's what we want for our community and our team. A team that's growing rapidly around the world. A collective of talented individuals working together to invent Gymshark's future. Our plans are ambitious and we're looking for people who want to join us for the ride; our growth will be youratoria growth.

The Perks

• 33 days holidays (including bank holidays your birthday)
• Employer pension contributions up to 7%
• Contribution to a gym membership
• 50% Gymshark Discount
• Financial, Physical and Mental Well‑being Support
• Generous family leave package wwe support you extending your family
• Competitive incentive scheme
• Cashback & discounts programme

Key Skills

• Culinary Experience
• Restaurant Experience
• Succession Planning
• Customer Service
• Hospitality Experience
• Guest Relations Experience
• Management Experience
• Serving Experience
• Shift Management
• Computer Literacy
• Restaurant Management
• Stock მომეing