Floating Support Worker

One to One personnel Limited; Southend-on-Sea; On-site; GBP 27,000 - 30,000; Full time

Job summary

A support services organization is looking for a Floating Support Worker in Southend-on-Sea. The role involves providing flexible, trauma-informed housing support to clients with complex needs. You will build empowering relationships, adapt support to changing needs, and work collaboratively with various partners. The position offers a salary of £27,054 with potential increases, alongside 33 days of annual leave and additional benefits such as a pension scheme and training opportunities.

Benefits

33 days annual leave including bank holidays

Pension Scheme

24/7 Digital GP Access

Training and Development

Qualifications

• Experienced in supporting people with complex needs, such as trauma, homelessness, substance use or mental/physical health challenges.
• Confident using trauma‑informed approaches and creating psychological safety.
• Able to work independently in the community, with strong organisation and record‑keeping skills.

Responsibilities

• Provide flexible, housing‑related support to people living in varied accommodation types.
• Build safe, trusting relationships using trauma‑informed principles.
• Help clients understand and manage tenancy responsibilities.

Skills

Compassion

Patience

Organisational skills

Experience with complex needs

De-escalation techniques

Job description

Floating Support Worker | £27,054 | Southend-on-Sea | 37 hours | 12 month contract

The Role

We’re seeking a Floating Support Worker to provide flexible, housing‑related support across varied accommodation settings. You’ll build safe, empowering relationships using trauma‑informed practice, co‑produce meaningful support plans, and help clients manage tenancy responsibilities with confidence. Working alongside landlords, local authorities, and specialist services, you’ll promote independence, stability, and wellbeing.

With a dynamic caseload, you’ll adapt support to changing needs while fostering routines, skills, and community connections. Compassion, patience, and experience with complex needs are essential, alongside strong organisation and safeguarding practice. This is a rewarding role where you’ll make a lasting difference in people’s lives.

Job Requirements

• Provide flexible, housing‑related support to people living in a variety of accommodation types.
• Build safe, trusting and empowering relationships using trauma‑informed principles.
• Complete sensitive and client‑led assessments, co‑producing meaningful and achievable support plans.
• Help clients understand and manage tenancy responsibilities, reducing risk and promoting independence.
• Work collaboratively with landlords, local authority teams, mental health services, substance use providers and other partners.
• Support people to build confidence, routines and connections through training, education and community involvement.
• Maintain accurate, strengths‑based case notes and ensure effective, compassionate safeguarding practice.
• Manage a dynamic caseload of up to around 30 clients, adapting support to meet changing needs.

What You’ll Need

• Experienced in supporting people with complex needs, such as trauma, homelessness, substance use or mental/physical health challenges.
• Confident using trauma‑informed approaches and creating psychological safety.
• Skilled at de‑escalation, grounding techniques and helping individuals regulate emotions.
• Able to work independently in the community, with strong organisation and record‑keeping skills.
• Compassionate, patient, reflective and committed to equality, diversity and inclusion.
• Comfortable providing gentle, practical guidance around tenancy management, home safety and wellbeing.
• Willing to work flexibly, including occasional evenings, weekends and bank holidays.

Please note that an Enhanced DBS check will be completed.

The Package

• 12‑month fixed term contract (potential for extension)
• Salary £27,054 (rising incrementally to £29,357)
• Annual Leave 33 days including bank holiday
• Blue Light Card
• Pension Scheme
• A day off to celebrate your birthday!
• 24/7 Digital GP Access
• Employment Assistance Programme
• Training and Development