Flight Management Supervisor

Victor; Greater London; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading private jet charter company in Greater London is looking for a self-motivated individual to manage post-booking client experiences. You will support the Global Head of Flight Management and be involved in various departmental initiatives. Ideal candidates will have at least three years of operational experience in business aviation, excellent communication skills, and a proactive attitude. This role offers a great opportunity for personal growth and flexibility in working arrangements.

Benefits

Best In Class Salary Structure

Dog-friendly office

Medical BUPA cover

Flexible Working

Social Development opportunities

Qualifications

• Minimum three years of operational experience within business aviation, but related experience will be considered.
• Proficiency in English language with excellent written and verbal communication and strong interpersonal skills.
• Good attention to detail, highly organized, proactive with an ability to prioritize effectively and multitask.

Responsibilities

• Managing the end-to-end client experience post-booking, including communication with external partners.
• Supporting the Global Head of Flight Management with departmental responsibilities.
• Involvement on side projects including CRM development and operational standards documentation.

Skills

Operational experience

Communication skills

Problem-solving

Attention to detail

Team collaboration

Job description

Overview

Fun & Friendly Personality - Great Attitude - Notable Ambition - Engaged Team Player - Keen Learner. Victor disr ups the private jet charter sector with an on-demand global marketplace to make aircraft charter more transparent, easier, and greener than ever before. Our mission is to provide a better way to fly by putting the consumer in control, and innovation is at the heart of everything we do.

Background

Our dedicated Flight Management team at Victor is an integral component of the wider flight team and has wide-ranging responsibilities throughout the post-booking customer journey. We are looking for a self-motivated, driven, and ambitious individual who with the necessary training and positive, ‘can-do’ attitude can both provide an industry-leading service and embed themselves into the wider team, helping to drive improvements and engaging in wider initiatives to support business objectives.

Summary

This position is critical within the broader Flight Management team in supporting the execution of our flight operation and offers a wide-ranging and exciting remit. Reporting directly to the Global Head of Flight Management, the role will encompass a variety of responsibilities which will offer fantastic personal growth and learning opportunities whilst being emersed in a truly disruptive and innovative global brand. The role will also offer excellent progression and personal development potential, and we encourage involvement in wider initiatives across the business as we continue to pioneer a better way to fly private.

Working in the flight management team is unique in its exposure to all areas of the business and how we work both internally and with our external partners. We are looking for an individual who strives not only for individual excellence but who proactively seeks opportunities to learn more about some of our other business functions and build great working relationships. This is especially key in communication with our Sales team in understanding different ways of working to deliver a consistent and high-quality service for each flight booking and client.

Requirements

Managing the end-to-end client experience post-booking, including communication with external partners (airports, FBOs, caterers), internal colleagues across all teams, and direct engagement with our customers flying around the world. There will be opportunities to gain exposure to different sub-elements of the flight management function including the new booking phase (first contact and flight itineraries), the tactical (day of flight) role, and all aspects of flight logistics.

Supporting the Global Head of Flight Management with departmental responsibilities including daily team supervision, process alignment, rostering, and knowledge development.

Involvement on side projects including CRM development, ancillary service partnerships and operational standards documentation (ARGUS).

Minimum three years of operational experience within business aviation, but related experience will be considered;

Ability to work in a fast-paced environment and collaborate effectively as a team member;

Comfortable and capable handling difficult situations and resolving problems, often at short notice;

Good attention to detail, highly organized, proactive with an ability to prioritize effectively and multitask;

Positive and enthusiastic attitude towards work, flexibility, and ability to work independently;

Proficiency in English language with excellent written and verbal communication and strong interpersonal skills.

Benefits

Best In Class Salary Structure
Our remuneration structure is meritocratic, so you will be rewarded for exceptional performance.

Victor Perks
We strive for an optimal work/life balance, and a dog-friendly office plays a part! There are plenty of opportunities to interact away from our desks with team socials (virtual or in-person).

Access to our internal VICTOR+ colleague benefits & wellbeing programme.

360 Development
Measure yourself against the industry's best brokers as part of the no.1 on-demand private jet team in Europe.

Choose to collaborate across different areas of the business, such as marketing, product, and finance to you expand your skillset.

Medical and Insurance Cover
Medical BUPA cover and life assurance (on successful probation).

Flexible Working
Smarter working and greater control over your schedule. Hybrid office and home working, subject to business requirements.

Social Development
Take part in team and individual challenges to support charities and local communities, alongside staff wellness activities and social events.