Fleet Operations Administrator

CitySprint; Rochester; On-site; GBP 26,000; Full time

Job summary

A leading courier services provider in England is seeking a proactive Fleet Operations Administrator to manage their vehicle fleet in a fast-paced logistics environment. You will be accountable for fleet operations, ensuring compliance with legal standards while overseeing maintenance schedules and managing insurance claims. The ideal candidate has experience in the logistics sector, strong knowledge of insurance processing, and is proficient in Microsoft Office. This role includes competitive salary and substantial holiday perks.

Benefits

Impressive holiday allowance

Additional day off for your birthday

Death in Service allowance

Enhanced Maternity and Paternity leave

Complimentary day of annual leave

Health and wellness program

Discounts through Medicash Perks at Work

Ride to work scheme

Qualifications

• Proven experience in logistics or same-day delivery sectors.
• Strong knowledge of PCN administration.
• Experience in client-focused, fast-paced environments.

Responsibilities

• Manage Penalty Charge Notice processes and vehicle maintenance schedules.
• Administer insurance policies and claims.
• Analyse telematics and driver behaviour data.

Skills

Experience managing vehicle hire and maintenance

Knowledge of insurance claims processing

Familiarity with telematics systems

Understanding of compliance frameworks

Proficient in Microsoft Office Suite

Financial acumen

Job description

Fleet Operations Administrator

Fleet Operations Administrator | Medway | Permanent.

Hours: 40 hours

Salary: £25,771

Location: Office Based

Benefits and perks:

• An impressive holiday allowance that rises in line with your years of service.
• Additional day off for your birthday so you can celebrate in style.
• Death in Service allowance to ensure your loved ones are provided for in the event of tragedy.
• Spend those crucial moments with your new-born baby with our enhanced Maternity and Paternity leave.
• Complimentary day of annual leave to cherish unmissable family moments – could be graduation, first day of school.
• Look after your wellbeing with access to a health and wellness program.
• Make the most of ‘Medicash Perks at Work’ – a tool for CitySprint colleagues to enjoy a variety of high-street discounts and rewards.
• Our ride to work scheme means you can keep fit while saving money – what’s not to like?

CitySprint is on a Fast track to become the UK’s leading courier services provider, with current market domination of the Same day service areas already.

Through regular investment in our people, our service offering and our customer proposition, we are paving the way for courier services to be more intuitive, more capable, and more responsive to our customers’ needs than ever before!

Being this awesome takes a lot of hard work and commitment to our company values and vision. So naturally we need to secure top-notch Fleet Operations Administrator to ensure we continue growing and improving every day.

This is where YOU come in!

About the Role:

We are seeking an experienced and proactive Fleet Operations Administrator to oversee the effective management of our vehicle fleet, insurance, and associated compliance processes within a fast-paced, same-day logistics environment.

In this role, you will be accountable for managing the full spectrum of fleet operations, from Penalty Charge Notice (PCN) management and vehicle maintenance to insurance claims and driver compliance. You will work closely with a variety of internal teams and external suppliers to ensure our fleet operates efficiently, cost-effectively, and in full compliance with legal and operational standards.

Key Responsibilities

• Manage Penalty Charge Notice (PCN) processes, including contesting, transferring, payments, and accurate record-keeping.
• Oversee vehicle maintenance schedules, including services, MOTs, repairs, tyres, and supplier standards to minimise downtime.
• Negotiate repair costs and liaise with repair centres to manage vehicle damage expenses effectively.
• Maintain fleet schedules and vehicle location tracking, supporting service centres and managing third-party or PCN-related queries.
• Administer insurance policies through the MID Portal, ensuring timely updates and accurate coverage.
• Manage insurance claims, both new and historical, supporting prompt resolution.
• Act as the primary point of contact for courier and stakeholder queries, providing guidance and escalating issues when needed.
• Analyse telematics and driver behaviour data to support compliance with legal, contractual, and operational standards, including FORS accreditation.
• Support financial reporting on Fleet P&L, identifying trends, risks, and opportunities for cost savings.
• Prepare compliance and performance reports to ensure adherence to regulatory and business requirements.
• Contribute to ongoing process improvements by developing and implementing policies and procedures to enhance fleet operations.

Experience & Skills Required

• Proven experience managing vehicle hire, leasing, maintenance, damage, and repair within logistics or same-day delivery sectors.
• Strong knowledge of insurance claims processing and PCN administration.
• Familiarity with telematics systems and driver behaviour monitoring.
• Understanding of compliance frameworks such as FORS accreditation and audits.
• Financial acumen with the ability to analyse and report on fleet-related costs.
• Proficient in Microsoft Office Suite (Excel, Word, Outlook).
• Experience working in client-focused, fast-paced environments.
• Knowledge of electric vehicles and emerging fleet technologies is advantageous.

If this Fleet Operations Administrator role sounds like you, we really want to hear from you!

The successful candidate will be required to undergo a DBS check as part of the recruitment process. Conditional job offers are subject to a satisfactory DBS check,