Fleet Business Unit Executive

Toyota Financial Services (UK) PLC; Epsom; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

A leading financial services company in Epsom seeks an individual to join their Fleet Business team on a temporary basis. The role involves building and maintaining relationships with customers, managing credit line inquiries, and assisting with dealer queries. Candidates should have administrative experience, strong communication skills, and enjoy varied tasks in a hybrid work setting. Motor finance experience is desirable.

Benefits

Hybrid working pattern

Wellbeing initiatives

Learning & development opportunities

Free parking & restaurant

Annual events

Qualifications

• Previous experience in an administration or operational position within a busy processing environment.
• Logical thinker with the ability to develop and communicate ideas.

Responsibilities

• Customer service for Credit line customers including calls like end of contract and settlements.
• Management and preparation of appropriate documentation for Credit Lines.
• Effectively manage the pay-out processes associated with all brands.

Skills

Proficiencies in Microsoft Office software

Strong numeracy and literacy skills

Motor finance experience

Good time management and organisational skills

Strong written and verbal communication

Job description

Overview

We are looking for an individual to join our Fleet Business team, initially working on a temporary basis.

The role in a nutshell

To build, maintain and service new and existing relationships with the Toyota and Redline brands, Dealer Network, Fleet Field Sales Team and Fleet Customers through the provision of excellent service. Act as a key contact to support the activities of our Fleet field team, Business Dealers and approved brokers in liaison with all functions relating to Fleet proposals and activations.

A bit about the Department

The Fleet Business Unit (FBU) team sit within the Risk Operations department and are responsible for dealing with contract management for credit line customers, all fleet queries from the centre network and brokers for all entities, processing direct invoicing proposals via a funding queue and all contract hire pre-activation queries. Some of the team's responsibilities include, but are not limited to, loading of retail concept loans, third party payments for credit line customers, customer loan cars, centre DEMOS and commission payments and queries.

What you\'ll be doing

An ordinary day could involve working with other teams to resolve dealer queries, speaking with customers about settlements, creating variable rate finance documents to send to customers, speaking to the network about customer loan cars for their centres and looking at process improvements within the department. This role is varied, and work tasks are on a 2-week rotation!

Tasks

• Customer service for Credit line customers (including calls) such as end of contract, settlements, account queries, statements etc
• Management and preparation of appropriate documentation for Credit Lines including presentation for underwriting and review of outstanding liabilities
• Effectively manage the pay-out processes associated with all brands (KINTO, Mazda, Toyota/Lexus Non-Brand)
• Assisting with general queries generated by our network of Dealers, KINTO, Fleet Customers and TGB/Brokers and the One Toyota Fleet Sales team
• Ensure monthly and ad hoc reporting is sent out by agreed SLAs
• Pay invoices by agreed SLA ensuring details match our point-of-sale system
• Commission payments/Vehicle payments and reconciliation.

Requirements

Key Experience & Skills

• Proficiencies in using Microsoft Office software, including Word and Excel
• Previous experience working in an administration or operational position, within a busy processing environment.
• Strong numeracy and literacy skills
• Motor finance experience would be desirable
• Logical thinker with the ability to develop and communicate their ideas

Attributes & Behaviours

• Good time management and organisational skills
• Strong written and verbal communication
• Self-motivated and proactive worker
• Keen attention to detail
• Able to work effectively with all levels of staff and external partners
• Able to work independently and within a team.
• Flexible to circumstantial change

Benefits

• Hybrid working pattern is 2 days in the office and 3 days from a location of your choice
• Wellbeing hour each month and many more initiatives throughout the year to encourage a healthy mind and body, and to raise awareness and celebrate diversity, equity and inclusion
• Dress for your day policy to make you feel comfortable at work
• Eco HQ, free parking & restaurant
• Regular 121s with your manager, a personal development review (PReview) each quarter
• A wide range of learning & development opportunities including Linked In Learning courses
• Annual events (e.g., summer party, BBQ & Xmas party) including Countdown to Christmas events every December - it is so much fun!

Our Recruitment Process

At Toyota Financial Services (TFS) we value everyone and are pleased to be recognised as a Disability Confident Employer.

We are committed to supporting disabled applicants throughout the recruitment process. Should you meet the minimum criteria for this role and wish to apply under the DC scheme, you may be moved forward to the next stage. Please ensure to add this information into your application.

When it comes to recruitment, please do let us know if we can adjust our process to be meet your accessibility needs.

Some examples of how we might be able to help are listed below:

• Providing a copy of interview questions before the interview
• Organising a time and location that best suits you
• Allowing additional time for the assessment and interview

We are happy to review any adjustment on a case-by-case basis to support you to be your best self.