Flagship Manager

FASHION PERSONNEL; Hounslow; On-site; GBP 42,000 - 50,000; Full time

Job summary

A leading retail company is seeking a flagship manager for one of their high-profile travel retail locations in Hounslow, UK. This role focuses on enhancing customer experience and commercial performance while leading a dynamic team. Ideal candidates will have strong leadership skills and experience in a fast-paced retail environment. The position offers a salary up to £50,000 with a potential 20% bonus and excellent benefits, including significant discounts.

Benefits

Salary up to £50,000

Up to 20% bonus potential

Every other weekend off

Medical benefits

Big discounts

Qualifications

• Strong people leadership in a customer-focused retail environment.
• Experience in a fast-paced, service-driven sector preferred.
• Ability to work confidently with multiple stakeholders.

Responsibilities

• Lead a flagship store and drive customer experience and performance.
• Inspire the team to deliver exceptional service.
• Collaborate on business strategy and engage with stakeholders.

Skills

People leadership

Customer-focused retail experience

Stakeholder engagement

Job description

Overview

This fast paced, high income retailer carries some of the most recognisable brand names in the world within their product mix. Their focus is service, people and product - get these right and the business is flying. The company continues to grow, expanding in headcount and pushing the boundaries of customer experience. They are now looking for a flagship manager to take the lead in one of their key travel retail locations. This isn’t your average management role - you’ll be running one of the brand's most high-profile stores, driving both the customer experience and commercial performance. You’ll be leading and inspiring your team to deliver exceptional service, while also working closely with the cross function on strategy for the business. There will be lots of interactions with external stakeholders that are concessions within the business.

Responsibilities

• Take the lead in one of the brand's key travel retail locations, running a flagship store and driving both customer experience and commercial performance.
• Lead and inspire the team to deliver exceptional service and achieve business goals.
• Collaborate closely with cross-functional teams on strategy for the business.
• Engage with external stakeholders that are concessions within the business.

Qualifications

• Strong people leadership and experience in a customer-focused retail environment, ideally within travel retail or another fast-paced, service-driven sector.
• Confident working with multiple stakeholders, making commercial decisions, and using an understanding of customer behaviour to drive sales and growth.
• Product background is less important; the role prioritises ability to inspire a team, trade the business, and deliver results.

Benefits

• Salary up to £50,000 plus up to 20% bonus potential
• Every other weekend off
• Medical
• Amazing benefits, including big discounts