Fitness Manager / Team Leader

Village Hotel; Bracknell; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading leisure club provider in Bracknell is looking for a Fitness Manager to oversee a dedicated team and ensure exceptional service for members. Responsibilities include managing group exercise staff, leading fitness classes, and maintaining excellent service standards. The role offers extensive benefits, including complimentary health memberships and discounts on hotel stays. Ideal candidates will have strong leadership skills and a passion for customer satisfaction in the fitness industry.

Benefits

Complimentary Health and Wellness Membership

Discount on overnight stays

Food and Drink discounts

Excellent training and development programs

Flexible working hours

Qualifications

• Proven experience in team management in a fitness environment.
• Strong commitment to customer satisfaction.
• Ability to lead group fitness classes and personal training.

Responsibilities

• Manage a team of exercise staff for class delivery.
• Lead vibrant classes and personal training.
• Maintain high service standards and customer satisfaction.
• Handle complaints and resolve issues efficiently.
• Ensure compliance with health and safety standards.

Skills

Team management

Customer service excellence

Fitness coaching

Problem solving

Communication

Job description

Awesome people are crucial to making our awesome clubs run smoothly. Working alongside the Leisure Club Manager, you'll keep our clubs running like a well-oiled machine. It's your job to keep both our members happy, through efficient fitness processes and a dedication to customer excellence. Plus our team of fitness fanatical crew, to ensure you're getting the very best out of the people around you.

Responsibilities

• Manage a team of dedicated freelance group exercise staff to deliver amazing classes.
• Lead the gym floor with vibrant classes and personal training, upskilling the fitness team in cutting-edge technology like Myzone & Mywellness.
• Multi-task to tackle all key fitness areas, from coaching members on the gym floor to managing a fantastic group exercise timetable.
• Sustain a working environment that consistently delivers excellent service standards and meets customer expectations.
• Operate cost control measures without compromising quality of service.
• Ensure the department operates at optimum efficiency with a required number of trained fitness staff and meets statutory health & safety standards.
• Assist members and prospective members in a friendly, courteous and professional manner, monitoring satisfaction using reflective feedback.
• Deal with complaints politely and resolve problems when the Leisure Club Manager is absent.
• Help others perform to maximum potential, supporting members and team members in the fast‑paced fitness industry.

Ready? Work, Grow, Play! Here at Village Hotel Club we are all about embracing personality, individualism and fun.

Benefits

• Complimentary Health and Wellness Membership at your home Club for you and a family member/friend worth £1,500 a year.
• Discount on all overnight stays at Village Hotels, starting from £35 and including breakfast.
• Friends and Family discounted stays from £49 including breakfast.
• 50% discount on Food and Drink purchased on or off shift at any Village Hotel Pub & Grill.
• 30% discount on and off shift in our Village Hotel Starbucks stores.
• Excellent training and development including our Rising Stars and Talent Academy programmes.
• Mobile Gaming training platform for cross‑hotel training.
• Discounts and cashback offers on many High Street Brands and Supermarkets.
• Well‑being and Healthcare benefits and monthly well‑being programmes for all employees.
• Mental Health first aiders and up to 2 mental health days annually.
• Financial wellbeing support and salary drawdown via Wagestream.
• Access to our Employee Assistance Programme, offering support and counselling.
• Flexible working hours and a fun, supportive and inclusive work environment with regular team events.
• Excellent reward and recognition incentive schemes, anniversary rewards for key milestones of service.
• Electric car salary sacrifice scheme.
• Have your birthday off guaranteed.
• Discounted Health Cash plan and sick pay insurance.
• A host of BIG People Days to celebrate, reward and recognise our wonderful employees and their local communities.
• Enhanced maternity and paternity benefits and pay.
• Company pension scheme.
• Life insurance.