First Line Service Desk Engineer

Intec Select Ltd; Sheffield; On-site; GBP 27,000; Full time

Job summary

A technology services company is seeking an enthusiastic Information Systems Service Desk Agent to support the technology needs of professionals. You will provide first-line support for hardware and software, log and manage incidents, and support IS projects. Ideally, candidates will have experience in IT Service Desk environments, strong troubleshooting skills, and able to work under pressure. This role offers a salary of £26,225 with full corporate benefits and a hybrid work schedule based in Sheffield.

Benefits

Full Corporate Benefits

Qualifications

• Experience working in an IT Service Desk environment.
• Strong troubleshooting skills across desktop, mobile, and networking technologies.
• Ability to prioritise workload under pressure.
• Clear and user-friendly communication skills.

Responsibilities

• Provide first-line support for hardware and software.
• Log, monitor, and escalate incidents through the Service Desk ticketing system.
• Keep users informed with timely updates on ongoing issues.
• Provide administration and troubleshooting for Microsoft 365, Azure, and Exchange.
• Support IS projects and identify improvements to processes.
• Produce documentation and contribute to the Knowledge Base.
• Provide on-site support across locations.

Skills

Troubleshooting skills

Clear communication

Experience with desktop technologies

Ability to prioritise workload

Education

Level 2 or Level 3 ICT qualifications or equivalents

CompTIA A+

Tools

Microsoft 365

Azure Active Directory

Exchange

Job description

Information Systems Service Desk Agent – Hybrid (3x week in the office) – £26,225

We're looking for an enthusiastic Information Systems Service Desk Agent to join our clients high performing IS team. In this role, you'll be at the heart of a collaborative environment that supports the technology needs of the professionals who help athletes perform at their best.

Role Responsibilities

• Provide first-line support for hardware and software, resolving as many issues as possible on a first-time-fix basis
• Log, monitor and escape incidents through our Service Desk ticketing system
• Keep users informed with timely updates on ongoing issues
• Provide administration and troubleshooting across Microsoft 365, Azure Active Directory and Exchange
• Support IS projects and help identify improvements to processes
• Produce clear, consistent documentation and contribute to our growing Knowledge Base
• Provide occasional on-site support across locations

Essential Experience & Skills

• Experience working in an IT Service Desk environment
• Strong troubleshooting skills across desktop, mobile and networking technologies
• Ability to prioritise workload under pressure
• Clear, user-friendly communication skills

Desirable Skills & Experience

• Level 2 or Level 3 ICT qualifications, or equivalents
• CompTIA A+
• Experience with Exchange and M365 administration
• Experience supporting MDM, device security and encryption
• Knowledge of cyber security threats, MFA and best-practice countermeasures

Package

• £26,225
• Full Corporate Benefits
• Sheffield – 3x week in the office