First Line Manager - Warehouse

DHL Germany; Northampton; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading logistics company in Northampton is seeking a proactive Warehouse First Line Manager to oversee warehouse operations, ensuring a safe and efficient environment. The ideal candidate will have proven experience in a similar role and strong communication skills. This is a full-time permanent position with opportunities for career development within a supportive team culture.

Benefits

Career development and training

Generous pension scheme

Free confidential GP consultations

Retail and lifestyle discounts

Qualifications

• Experience in a warehouse or logistics environment.
• Transport knowledge or experience is beneficial.
• Essential customer-facing experience.

Responsibilities

• Supervise daily warehouse operations.
• Report and investigate workplace incidents.
• Drive team performance against KPIs.
• Lead performance meetings for shift alignment.
• Support transport operations on site.

Skills

Proven experience as a First Line Manager

Strong communication skills

Health & Safety awareness

Customer-facing experience

Job description

Contract Type: Permanent (Full-Time) Shift patterns: 6am-6pm (4 on 4 off shift pattern) Location: Northampton, NN4 7BW

Overview

Think you know DHL? Think again! We're not just about delivering parcels. DHL Supply Chain is the world's leading logistics company and our people are the unsung heroes who keep the cogs turning and the country running smoothly.

We're now looking for a Warehouse First Line Manager to lead our operations and drive success. If you're a proactive leader with a passion for logistics, we want you on our team!

WHAT YOU'LL DO

As a First Line Manager, you'll be at the heart of our warehouse operations, ensuring a safe, efficient, and customer-focused environment. Your key responsibilities will include:

• Supervising the day-to-day running of a safe and efficient operation within clear guidelines.
• Reporting and investigating workplace incidents, escalating issues where necessary.
• Understanding and driving team performance against clear Objectives & KPIs.
• Leading shift performance meetings to align priorities and ensure actions are followed through.
• Supporting the transport operation on site and collaborating directly with our customer.
• Attending regular customer calls to maintain strong relationships and service standards.

THIS ROLE WOULD SUIT PEOPLE WHO

To be successful in this role, you'll need:

• Proven experience as a First Line Manager in a warehouse or logistics environment.
• Transport knowledge or experience – beneficial but not essential.
• Customer-facing experience – essential for managing direct interactions and expectations.
• Health & Safety awareness – with experience in a similar operational role.
• Strong communication skills – both written and verbal, to lead teams and engage stakeholders.

WHY JOIN US?

• Career development and training
• A supportive and inclusive team culture
• Join our generous pension scheme and benefit from an 8% employer contribution, alongside a 4% employee contribution
• Free confidential 24/7 GP consultations
• Hundreds of retail and lifestyle discounts
• Affordable loans, savings schemes and free mortgage advice
• Visit https://careers.dhl.com/global/en/working-at-dhl-supply-chain to learn more

WHO WE ARE

We're the global leaders in supply chain management with 188,000 people in over 50 countries. Our expert teams work together to deliver for our customers across a range of industries including retail, automotive, healthcare and more.

BUILDING AN INCLUSIVE WORKPLACE

At DHL, we're all about creating a workplace where everyone's skills and experiences matter, and where you can be your true self every day.

As proud supporters of the Armed Forces Covenant, we value the skills and experience of ex-service personnel and are dedicated to helping our veterans find jobs.

Please note that interviews are provisionally scheduled to take place during the week commencing 18th August 2025. Applications received after this date may not be considered but will be added to our talent pool for future opportunities, subject to your consent. We review applications continuously and where we have a large number of applications the period may close ahead of the provisional interview date. To ensure your application is considered we recommend submitting it as early as possible.

DSCUKICF