Fire Alarm Service Engineer

Trinity Fire & Security Systems; East Devon; On-site; GBP 49,000 - 58,000; Full time

Job summary

A fire safety services company in Exeter is seeking an experienced Service Engineer to provide high-quality maintenance and support for fire and security systems. The role includes planned maintenance, reactive service calls, and the opportunity for ongoing training. Candidates should have experience with fire and CCTV systems, strong problem-solving skills, and excellent customer service abilities. Benefits include a competitive salary, company vehicle, and generous holiday entitlement.

Benefits

Competitive base salary with uncapped commission

Paid overtime

23 days’ holiday, increasing with service

Company vehicle and fuel card

Employee Discount Programme

Pension via Royal London

Life Assurance

Employee Assistance Programme

Referral bonus of up to £2,000

Ongoing training and career development

Qualifications

• Experience servicing fire, security, and CCTV systems.
• Strong diagnostic and problem-solving abilities.
• Basic electrical safety training and technical understanding of building services.

Responsibilities

• Deliver planned maintenance and reactive service calls.
• Communicate effectively with customers.
• Identify and carry out remedial works.
• Maintain accurate records of service and performance.

Skills

Problem-solving abilities

Excellent communication skills

Customer service skills

Tools

Gent

Notifier

HikVision

Galaxy

Job description

Service Engineer – Fire & Security Systems (Fire Alarm, CCTV, Access Control, Intruder) Location: Exeter

On Target Earnings: £58,000 – This figure represents the average potential earnings, including overtime, call‑outs, travel pay and bonus payments. Trinity Fire & Security Systems are seeking an experienced Service Engineer to deliver high‑quality maintenance and support across our client portfolio, ensuring system integrity and compliance. You’ll carry out scheduled servicing, maintenance, and minor remedial work, ensuring all systems perform effectively and meet regulatory and company standards. Working as part of a skilled regional team, you’ll be supported by dedicated service administrators and technical specialists.

Responsibilities

• Deliver planned maintenance and reactive service calls to Fire and Security systems.
• Communicate effectively with customers, providing updates and technical insights.
• Identify and carry out remedial works and small installations in line with service guidance.
• Maintain accurate records of service and performance.

Systems You’ll Work With

• Fire: Gent, Notifier, Advanced, Protec, and other open protocol systems
• CCTV: HikVision, Avigilon, Dahua
• Intruder: Galaxy, Texecom
• Access Control: Paxton, Honeywell, Gallagher

Qualifications

• Experience servicing and maintaining fire, security, and CCTV systems to relevant British Standards.
• Strong diagnostic and problem‑solving abilities.
• Excellent communication and customer service skills.
• Basic electrical safety training (ECA) and sound technical understanding of building services.

Benefits

• Competitive base salary with uncapped commission and paid overtime.
• 23 days’ holiday, increasing with service, plus bank holidays.
• Company vehicle and fuel card.
• Employee Discount Programme – savings across 800+ retailers.
• Pension via Royal London, Life Assurance, and Employee Assistance Programme.
• Referral bonus of up to £2,000.
• Ongoing training and career development opportunities.