Fintech Technical Support Lead — Remote-First

Noda; Remote; GBP 55,000 - 70,000; Full time

Job summary

A leading fintech company in the UK is seeking a Technical Support Team Lead to oversee a team of specialists focused on integration and tech support. This role involves mentoring team members, optimizing support processes, and ensuring high-quality service delivery. Candidates should have over 5 years of experience in a technical support role, strong leadership skills, and proficiency in English and Russian. The position offers a remote-first working setup with various growth opportunities.

Benefits

Remote-first work setup

Training and certifications

Home office budget

Flexible time off

Team-building events

Qualifications

• 5+ years of experience in a senior technical support role, preferably in Fintech or B2B SaaS.
• Demonstrated leadership experience in customer-facing teams.
• Strong technical aptitude to troubleshoot complex issues.
• Experience with CRM systems and ticketing platforms.
• Excellent communication and interpersonal skills.

Responsibilities

• Lead and mentor a team of technical support specialists.
• Optimize support processes for efficiency.
• Implement best practices for high-quality support delivery.
• Monitor key performance metrics and customer feedback.

Skills

Technical troubleshooting

Leadership

Customer service

Analytical skills

Communication

Proactive mindset

English proficiency

Russian proficiency

Tools

CRM systems

Support ticketing platforms

Job description

A leading fintech company in the UK is seeking a Technical Support Team Lead to oversee a team of specialists focused on integration and tech support. This role involves mentoring team members, optimizing support processes, and ensuring high-quality service delivery. Candidates should have over 5 years of experience in a technical support role, strong leadership skills, and proficiency in English and Russian. The position offers a remote-first working setup with various growth opportunities.