Field Support Team Lead — Onsite IT Services

Stefanini EMEA; Coventry; On-site; GBP 40,000 - 50,000; Full time

Job summary

A global tech consulting company seeks a Field Support Team Leader in Coventry. The successful candidate will manage an On-Site Support team and ensure the delivery of a premium IT support service across multiple sites in Europe. The role requires strong leadership skills, proficiency in English, and extensive experience in IT support. Candidates must possess hardware knowledge of Lenovo equipment and good organizational skills. Join a progressive company that values collaboration and innovation.

Qualifications

• 4 years experience in an IT Support Role.
• 1 year experience as a team leader.
• Adaptable, efficient, and able to work independently.

Responsibilities

• Manage OSS team to meet ticket handing standards.
• Coordinate onsite support with Customer Client Service Lead.
• Provide on-site support to the Coventry site.

Skills

Proficiency in English

Hardware knowledge of Lenovo equipment

Good knowledge of MS Office 365

Ability to coordinate with multiple IT teams

Strong sense of customer service

Excellent verbal and written communication skills

Experience using ticketing tools (Service Now)

ITIL Certification

Job description

A global tech consulting company seeks a Field Support Team Leader in Coventry. The successful candidate will manage an On-Site Support team and ensure the delivery of a premium IT support service across multiple sites in Europe. The role requires strong leadership skills, proficiency in English, and extensive experience in IT support. Candidates must possess hardware knowledge of Lenovo equipment and good organizational skills. Join a progressive company that values collaboration and innovation.