Field Service Technician - Print

ZipRecruiter; Peterborough; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

A global technology business is seeking a Field Service Technician in East Anglia. The role involves providing technical service, including installation and maintenance of equipment, while achieving high customer satisfaction. Ideal candidates should have knowledge of electrical systems and troubleshooting skills. Competitive salary and flexible hybrid working arrangements are offered.

Benefits

Competitive salary

Pension

Benefits

Qualifications

• Ability to use multimeter for electrical troubleshooting.
• Good knowledge of AC (230V) and DC (low voltage 24V to 5V).
• Ability to diagnose and resolve electrical and mechanical faults.

Responsibilities

• Provide technical service including installation and repair of equipment.
• Maximise revenue by identifying service opportunities.
• Manage vehicle stock to improve service efficiency.

Skills

Electrical / Electronics knowledge

Troubleshooting / fault-finding skills

PC skills

Communication skills

Mechanical aptitude

Job description

Overview

Change your job, change your workplace, change your future...We are actively building diverse teams and welcome applications from everyone

Role

• Role: Field Service Technician - Print
• Location: East Anglia
• Working arrangements: Ricoh operate a vibrant working policy giving you flexible hybrid working options
• Package: Competitive salary, pension, benefits

About Ricoh

Ricoh is a global technology business. As a company born in print, we design and manufacture graphic solutions that transform communications. To keep up with the pace of change in the workplace, we have built an extensive portfolio of innovative, industry-leading digital services spanning everything from Cloud & IT infrastructure solutions to process automation tools. Everything we do is designed to help individuals achieve fulfilment through work.

What you will be doing

• Provide a technical service to customers, including installation, maintenance and repair of equipment. Ensure customers receive a satisfactory service in line with agreed service level agreements.
• Maximise revenue by identifying potential business and professional service opportunities, whilst carrying out day-to-day duties.
• Management and control of vehicle stock, to improve first time fix levels to customers, and minimise stock losses.
• Indoor & outdoor technical installations.

Requirements / You will ideally have

• Electrical / Electronics knowledge and aptitude: qualification desirable but not essential.
• Knowledge of AC (230V) and DC (low voltage 24V to 5V), ability to use multimeter to read voltages and resistance for electrical troubleshooting.
• Troubleshooting / fault-finding skills: ability to diagnose and resolve electrical and mechanical faults.
• PC skills: ability to download and upload software, connect to devices, use software configuration apps etc.
• Mechanical aptitude: ability to understand mechanical principles and identify mechanical faults.
• Communication skills: ability to communicate technical information effectively, understand technical instructions, read diagrams and follow manuals.
• Good Ricoh product knowledge; excellent interpersonal and customer handling skills; excellent knowledge of Company Service procedures.

Equality and Diversity

No applicant or employee will be treated less favourably than another on the grounds of a protected characteristic. Diverse approaches, perspectives and experiences make us more innovative and better understand the needs of our customers. We are open to discussing adjustments to the recruitment process if needed.

We are an equal opportunities employer. We strive for inclusion and diversity as part of our culture.