Field Service Technician

KaneHR; Walsall; On-site; GBP 25,000 - 28,000; Full time

Job summary

A medical technology company is seeking an entry-level Field Service Technician to provide engineering support for their X-ray systems. The role involves installation, maintenance, and troubleshooting, with travel expected to be around 70%. Candidates should possess a BEng or MEng and effective communication skills. The position is based in the West Midlands, with a salary ranging from £25,000 to £28,000 based on experience.

Qualifications

• Ability to clearly communicate technical aspects to diverse professionals.
• Strong written and verbal communication skills.
• Experience in mechanical and electrical troubleshooting.

Responsibilities

• Provide engineering support for medical and life science systems.
• Carry out installations and accept testing.
• Diagnose faults and perform maintenance.

Skills

Technical communication

English language proficiency

Mechanical troubleshooting

Electrical troubleshooting

IT skills

Team collaboration

Education

BEng or MEng in a relevant field

Tools

Windows OS

Office applications

Job description

Overview

Our client Xstrahl designs and manufactures Superficial Orthovoltage Medical X-ray Systems used in cancer and dermatological treatments, and advances X-ray systems for pre-clinical radiation biology research. They are seeking an entry-level Field Service Technician who is organized and technically strong with a solid electronics and mechanical mindset. This role covers installation, preventative maintenance, and breakdown/corrective maintenance for Xstrahl therapy and life science systems. The position is based at the UK office in Brownhills, West Midlands, with occasional international travel required.

Responsibilities

• Provide prompt and professional engineering support to Xstrahl therapy and research cabinet systems in the UK, with occasional worldwide travel.
• Carry out installations including handover and acceptance testing.
• Fault diagnosis and defect correction.
• Complete CFRs and customer tickets in line with company procedures.
• Maintain uptime of in-service equipment.
• Communicate customer feedback and contribute to solutions in line with the CAPA process and Zero Defects policy.
• Perform maintenance and system breakdowns on medical and life science systems and complete reports on time per procedures.
• Willingness to travel domestically and internationally; travel expectancy approximately 70%.

Required Skills and Education

• Ability to clearly and confidently communicate technical aspects to physicists, scientists, and medical specialists.
• Strong written and verbal English language skills.
• BEng or MEng in a relevant field, or higher.
• Good IT skills with experience in proprietary software, Windows OS, and Office applications.
• Good mechanical and electrical troubleshooting abilities.
• Clean Driving Licence.
• Self-motivated with the ability to work under pressure, both independently and as part of a team.

Salary

Annual Salary: £25,000 - £28,000 depending on experience

Seniorities and Employment Type

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Engineering and Information Technology
• Industries: Human Resources Services

Location: West Midlands, England, United Kingdom