Field Service Technician

DP World; Greater London; On-site; GBP 80,000 - 100,000; Full time

Job summary

A global logistics leader in the UK is seeking a dedicated Field Service Technician (IT Specialist) to provide on-site IT support. The role involves managing hardware, delivering desktop application assistance, and maintaining IT documentation. Successful candidates will have a strong IT background, fluency in Slovak and English, and the ability to work collaboratively with teams. This position offers a competitive compensation package and opportunities for growth within an international organization.

Benefits

Market competitive compensation

Opportunities for personal growth

Informal atmosphere

Qualifications

• Solid understanding of IT fundamentals through education or relevant experience.
• Strong proficiency in Microsoft Office applications.
• Experience in supporting desktop hardware and troubleshooting.
• Knowledge of Windows operating systems and basic enterprise-level admin tasks.
• Fluency in Slovak and English is essential.
• Willingness to work full-time in the specified shift.
• Ability to foster relationships with stakeholders and customers.

Responsibilities

• Provide first-line IT support for on-site hardware.
• Deliver desktop application support to ensure flawless user experience.
• Manage IT support tickets and maintain records of IT assets.
• Create and update IT-related documentation for consistency.
• Develop and deliver IT training to enhance team knowledge.
• Investigate and contribute to solutions for production issues.

Skills

IT fundamentals

Microsoft Office

Desktop and laptop support

Windows OS (7, 10, 11)

Fluency in Slovak and English

Customer-oriented approach

Process improvement skills

Problem-solving

Education

College degree or equivalent experience

Tools

Microsoft Office Suite

Windows 7, 10, and 11

Job description

DP World, the fast-growing transportation and logistics leader that currently manages more than 10% of world trade, is seeking a dedicated Field Service Technician (IT Specialist) to join our new site in Nitra, Slovakia, working the afternoon shift.

Your Responsibilities:

• Providing first‑line support for all on‑site IT hardware, including both Syncreon/DP World and customer equipment, and coordinating with third‑party support providers as necessary.
• Delivering general desktop application support, including installation, configuration, and resolution of service requests to ensure seamless end‑user experience.
• Configuring, maintaining, and managing production system data, supporting data inputs and outputs related to business intelligence tools, dashboards, and bespeaking local systems that assist operational functions.
• Overseeing the daily management and resolution of IT support tickets, including those escalated to external customer support functions.
• Maintaining accurate records of all site IT assets, ensuring data integrity within local systems and centralized Configuration Management Databases (CMDB).
• Creating and updating IT‑related documentation, including knowledge base articles, user guides, single‑point lessons, and production documentation to support consistent operations.
• Developing and delivering IT training to address and bridge knowledge gaps, particularly for frequently encountered desktop application issues.
• Investigating production issues, participating in root cause analysis, and contributing to the development and implementation of long‑term corrective actions.
• Supporting User Acceptance Testing (UAT) for system enhancements and processing changes driven by IT systems.
• Fostering and maintaining strong, long‑term relationships with internal stakeholders, external customers, and suppliers to support collaborative success.

Your Profile:

• A solid understanding of IT fundamentals, obtained through either college or above studies, or through relevant previous work experience (preferably in a Contract Logistics company).
• Strong proficiency in commonly used desktop applications, particularly the Microsoft Office suite, along with a solid understanding of operating systems.
• Practical experience in supporting desktop, laptop, and peripheral hardware, including break‑fix tasks, driver installation, and general troubleshooting.
• Good working knowledge of desktop operating systems (Windows 7, 10, and 11) and familiarity with basic enterprise‑level administration tasks.
• Previous exposure to production ERP/MRP/WMS systems would be an advantage.
• Fluency in Slovak as well as in English.
• Willingness to work full‑time, Monday to Friday, between 2pm and 10pm.
• Innovative Mindset: the ability to challenge existing processes and propose creative, forward‑thinking solutions; the capability of thinking strategically and aligning ideas with business goals and objectives.
• Openness and Integrity: communicates in an honest, direct, and respectful manner. Prioritizes transparency and collaboration over personal agendas, consistently seeking the best outcomes for the business.
• Process Simplification Skills: the ability to analyze complex situations or processes and distill them into clear, efficient, and actionable steps and bring clarity and focus to problem‑solving.
• Customer‑oriented approach: understanding and anticipating customer needs, delivering services that align with or exceed their business objectives. Valuing the employee experience and contributing to a positive, people‑centric workplace.
• Proactive and Decisive: taking initiative to solve problems quickly and effectively. Demonstrating a sense of urgency and a drive to act, recognizing that speed is key in achieving business success.
• Commitment to Continuous Improvement: actively seeking opportunities to improve systems, processes, and personal performance. Embracing change and striving for excellence as part of a collaborative team environment.

Compensation

DP World offers exciting and challenging roles within a growing international organization. We strive to hire and develop the right people, locally and globally, stimulating personal growth and self‑development within an informal atmosphere. We offer a market competitive compensation package.

About DP World

Trade is the lifeblood of the global economy, creating opportunities and improving the quality of life for people around the world. DP World exists to make the world’s trade flow better, changing what’s possible for the customers and communities we serve globally.

With a dedicated, diverse and professional team of more than 115,000 employees from 160 nationalities, spanning 78 countries on six continents, DP World is pushing trade further and faster towards a seamless supply chain that’s fit for the future.

We’re rapidly transforming and integrating our businesses – Ports and Terminals, Marine Services, Logistics and Technology – and uniting our global infrastructure with local expertise to create stronger, more efficient end‑to‑end supply chain solutions that can change the way the world trades.

What’s more, we’re reshaping the future by investing in innovation. From intelligent delivery systems to automated warehouse stacking, we’re at the cutting edge of disruptive technology, pushing the sector towards better ways to trade, minimising disruptions from the factory floor to the customer’s door.

DP World is on a mission to transcend boundaries and bridge the gap between all nations and cultures – not just in what we do but also in how we behave.

We are dedicated to creating a culture where everyone feels respected, supported, and empowered to reach their full potential. We believe that embracing inclusion and diversity, drives innovation and growth and helps us connect people, businesses, and societies. Free minds and different perspectives are changing our world, and together we can change what’s possible.

WE MAKE TRADE FLOW TO CHANGE WHAT'S POSSIBLE FOR EVERYONE.