Field Service Manager

TRS Consulting Services Limited; Milton Keynes; On-site; GBP 60,000 - 70,000; Full time

Job summary

A global technology firm in Milton Keynes seeks a Field Service Manager to oversee a team of Field Service Engineers. The ideal candidate will have experience managing teams in high-value capital equipment sectors and possess strong commercial skills. Responsibilities include building customer relationships, ensuring delivery of KPIs, and financial management within budgets. This position offers a competitive salary and an attractive benefits package.

Benefits

Car / Car Allowance

Pension

Healthcare

Excellent Benefits Package

Qualifications

• Experience as a Field Service Manager, Regional Service Manager, Supervisor or Team Leader.
• Familiarity with high technology capital equipment sectors.
• Commercial skills and business flair.

Responsibilities

• Manage a team of Field Service Engineers.
• Build and nurture relationships with key customers.
• Ensure delivery of KPIs set out in SLAs.
• Financial delivery within set budgets.

Skills

Experience managing Service Engineers

Commercial skills

Ability to foster key relationships with customers

Leadership skills

Job description

Field Service Manager, Imaging Systems

Milton Keynes

Compensation

• Basic Salary £60,000 to £70,000
• Car / Car Allowance
• Pension
• Healthcare
• Excellent Benefits Package

An excellent opportunity for experienced Field Service Managers, Regional Service Managers, Field Service Supervisors or Team Leaders from any high value capital equipment sector to join a global technology giant in the Imaging Systems marketplace.

The Company

• Well respected supplier of sophisticated imaging systems
• Supported by a truly multi-national 'blue-chip' technology group with representation in over 150 countries
• Their commitment to investment in Research and Development is second to none in their industry, ensuring that they remain a market leader
• At the core of their business lie product innovation, excellent customer service and good people

The Role

• Managing a team of Field Service Engineers
• Building and nurturing all relationships with key customers
• Regularly attending meetings and providing customer care
• Ensuring the delivery of KPI's set out in SLA's, including resource utilisation, PPM delivery, team and customer satisfaction
• Financial delivery within set budgets

Your Background

• Experience working as a Field Service Manager, Regional Service Manager, Field Service Supervisor or Team Leader
• Experience managing Service Engineers from any high technology capital equipment sector, including laboratory, medical, security, print press and printing, defence and radar, and all other high-value capital equipment sectors
• Commercial skills and business flair
• The ability to foster key relationships with customers
• The skills required to support and motivate your team of field service engineers, looking to develop new revenue streams and increase market share throughout a broad product portfolio offering the latest 'cutting edge' solutions in systems technology