Field Service Manager

TRS Consulting Services Limited; Caddington; On-site; GBP 60,000 - 70,000; Full time

Job summary

A global technology firm in the UK is seeking a Field Service Manager to oversee a team of engineers and enhance customer relationships. Candidates should have experience in management roles within high-value capital equipment sectors and possess strong commercial skills. The role includes ensuring KPI delivery and managing financial performance within budget. Offering a competitive salary and excellent benefits package.

Benefits

Basic Salary £60,000 to £70,000

Car / Car Allowance

Pension

Healthcare

Excellent Benefits Package

Qualifications

• Experience as a Field Service Manager, Regional Service Manager, or similar role.
• Ability to manage Service Engineers from various high-tech sectors.
• Strong commercial skills and business acumen.

Responsibilities

• Manage a team of Field Service Engineers.
• Build and maintain relationships with key customers.
• Ensure delivery of KPIs as per SLAs.
• Financial management within set budgets.

Skills

Field Service Management

Team Leadership

Commercial Skills

Customer Relationship Management

Job description

Field Service Manager, Imaging Systems

Luton, Hitchin and Hemel Hempstead

Benefits

• Basic Salary £60,000 to £70,000
• Car / Car Allowance
• Pension
• Healthcare
• Excellent Benefits Package

An excellent opportunity for experienced Field Service Managers, Regional Service Managers, Field Service Supervisors or Team Leaders from any high value capital equipment sector to join a global technology giant in the Imaging Systems marketplace.

The Company

• Well respected supplier of sophisticated imaging systems
• Supported by a truly multi-national 'blue-chip' technology group with representation in over 150 countries
• Their commitment to investment in Research and Development is second to none in their industry, ensuring that they remain a market leader
• At the core of their business lie product innovation, excellent customer service and good people

The Role

This market leader now seeks to recruit a commercially astute Field Service Manager. The successful applicant will be responsible for:

• Managing a team of Field Service Engineers
• Building and nurturing all relationships with key customers
• Regularly attending meetings and providing customer care
• Ensuring the delivery of KPI’s set out in SLA's, including resource utilisation, PPM delivery, team and customer satisfaction
• Financial delivery within set budgets

Your Background

To apply you should be able to demonstrate:

• Experience working as a Field Service Manager, Regional Service Manager, Field Service Supervisor or Team Leader
• Experience managing Service Engineers from any high technology capital equipment sector, including laboratory, medical, security, print press and printing, defence and radar, and all other high-value capital equipment sectors
• Commercial skills and business flair
• The ability to foster key relationships with customers
• The skills required to support and motivate your team of field service engineers, looking to develop new revenue streams and increase market share throughout a broad product portfolio offering the latest 'cutting edge' solutions in systems technology

This vacancy is being advertised by TRS Consulting Services Limited. The services advertised by TRS Consulting Services Limited are those of an employment agency and / or employment business