Field Service Engineer / Technican (m/w/d)

Bruker; United Kingdom; Remote; GBP 40,000 - 55,000; Full time

Job summary

A leading analytical instrumentation firm in the United Kingdom is seeking a Field Service Engineer to provide customer service and technical support for their analytical systems. The role requires a solid technical background, experience in service fieldwork, and fluency in Dutch/Flemish and English. Frequent travel to clients is necessary, with up to 30% international travel expected, ensuring customer satisfaction and effective solutions.

Qualifications

• Solidity in technical/scientific background from industry or academia.
• Relevant fieldwork experience in service.
• Good computer literacy.
• Friendly and confident appearance.

Responsibilities

• Install and maintain analytical instruments.
• Provide technical support to customers.
• Implement software solutions into laboratory systems.
• Engage in frequent customer visits.

Skills

Technical background

Customer service orientation

Good interpersonal skills

Fluency in Dutch/Flemish and English

Education

Bachelor's or Master's degree in Electronics, Mechatronics, Physics or related field

Tools

Data system hardware

Job description

Overview

Bruker Coorporation’s companies belong to the world’s leading analytical and measuring instrumentation manufacturers in the sector of life sciences. For the last 60 years Bruker has been fulfilling one single purpose: to deliver the best technological solution. Today, more than 11.000 employees worldwide are working on this challenge, in over 90 locations in all continents.

Bruker AXS is a leading global developer and manufacturer of analytical X-ray systems for elemental analysis and materials research. Our innovative solutions enable a wide range of customers in research and industry – including chemistry, petrochemistry, pharmaceuticals, metals and steel, semiconductor, cement, minerals and mining, automotive, forensics, environmental, art and conservation, nanotechnology and life sciences – to make technological advancements and accelerate their progress.

For our Bruker AXS division, we are looking for Field Service Engineer / Technician (m/w/d).

The primary objective is to be an efficient and effective member of the Customer Service team in delivering highly competent, effective and focussed solution support to the customer base to achieve maximum customer satisfaction and to widen the professional image of the company.

Responsibilities

• Performs pre-installation, installation, periodic maintenance, diagnostics, troubleshooting, upgrades and basic applications support of MCT, XRF, XRD & SC-XRD systems for customers both domestic and international.
• Provide technical, software and application related support and assistance to customers and to colleagues, either directly or by remote diagnosis.
• Networking of analysis instruments with optional software solutions and their implementation into existing laboratory information systems.
• Capacity to take responsibility for the complete installation and to instruct users in its basic operation.
• Frequent travelling within the Netherlands and up to 30 % international travel will be required. Most trips will be day trips - up to 80% of the time will be spend on customer visits

Qualifications

• You have a solid technical or scientific background gained in industry or academia. HTS, Bachelor’s or Master’s degree in Electronics, Mechatronics, Physics or related field. Alternative a long experience in service / applications with appropriate instrumentations.
• Relevant practical experience at service fieldwork.
• Good computer literacy, including familiarity with data system hardware and industry standard operating systems.
• You work in a customer oriented manner and have a sense of responsibility as well as a friendly and confident appearance.
• Strong interpersonal skills with proven experience in working effectively as both an individual contributor and team player in a global, customer-oriented work environment.
• Fluent in reading, speaking, and writing Dutch/ Flemish and English is required. Additional languages are a plus.
• Valid Driver's License, issued by resident state or governing location.
• Willing to travel frequently. Ability to maintain a valid passport with flexibility for domestic and international travel - no visa restriction preventing travel in the USA or EU.