Field Service Engineer - South Wales

Stryker UK Limited; Newbury; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading medical technology company is seeking a Field Service Engineer to maintain the quality of Stryker’s products while delivering exceptional technical support. This role requires a degree in medical electronics and at least 3 years of experience in the field. Candidates should be service-minded and willing to travel 90% of the time within South Wales. Strong IT skills and fluency in English are essential for success in this position.

Qualifications

• Minimum 3 years experience in medical electronics.
• Minimum 2 years experience in the hospital environment.
• Fluency in both spoken and written English.

Responsibilities

• Repair and check electronic / mechanical Stryker products.
• Fulfill service contracts with planned maintenances.
• Give technical support to product managers and sales staff.

Skills

Detail-oriented process improvers

Critical thinking

Collaboration

Service minded

Quality confident

Education

Degree in engineering medical electronics

Electrical / Electronic / Telecommunications / Mechanical / Software

Tools

Microsoft Office

Lotus Notes

MFG / Pro

PS3

Outlook

Job description

Work Flexibility: Field-based

Field Service Engineer - Permanent contract

South Wales (Cardiff, Newport)

Who we want

• Detail-oriented process improvers . Critical thinkers who naturally see opportunities to develop and optimize work processes – finding ways to simplify, standardize and automate.
• Collaborative partners. People who build and leverage cross-functional relationships to bring together ideas, data and insights to drive continuous improvement in functions.
• Dedicated achievers. People who thrive in a fast-paced environment and will stop at nothing to ensure a project is complete and meets regulations and expectations.

What you will do

To maintain professional and profitable repair and preventive maintenance service business on Stryker’s products while ensuring compliance with the quality system and manufacturer specifications. Deliver technical assistance and documentation to internal and external customers.

Service Responsibility 60%

Repair and check electronic / mechanical Stryker products

Do annual check and calibration according to MDR on customer site

Fulfill Service contracts with planned maintenances

Installation of Stryker systems on customer site (e.g. Integrated OR)

Software & Hardware Upgrades

Delivery of technical Training to internal & external

Reporting 25%

Efficient and thorough documentation of service activities for internal and external reference

Scheduling of Customer visits in cooperation with Customer service

Ensure tracebility of all field based Stryker products through reporting tools

Attend team meetings, deliver presentations to encourage team development

Sales Support 10%

Give technical support to Product Managers and sales staff

Give technical support to Customers and Sales Department

Give IT support on certain instruments

Escalade opportunities and issues appropriate

Head office support 5%

Ensure excellent follow-up on all customer initiated issues

Ensure service provided is invoiced if not under warranty

work will take place in a varied range of scenarios including the workshop, hospitals, and theatres

Field Service Engineers will be expected to engage with key customers and stakeholders including Theatre Staff, EBME Staff and Managers, CSSD Staff, Procurement and Purchasing Staff

Travel will be a regular occurrence within the defined region, in which case accommodation will be provided or arranged to the standard level within Stryker travel policy.

Responding to Service Complaints as defined

Turn around time for repairs

Profitability of the field service business

Individual objectives as defined annual

What you need

Degree in engineering medical electronics and camera technology or equivalent, at least one of the following :

Electrical / Electronic / Telecommunications / Mechanical / Software

Medical Physics

Technology Subjects

Fluency in both spoken and written (technical and medical) English

Adequate IT-knowledge (Microsoft Office, Lotus Notes, MFG / Pro, PS3, Outlook)

Good skills in local language

Minimum 3 years experience in medical electronics, combined with good mechanical skills

Minimum 2 years experience in the hospital environment and health care work

IT experience on administrative and technical level

Service minded

Quality confident

Persistent

Good perception

Polite

Accurate

Positive

Loyal

Travel Percentage : 90%