Field Service Engineer- south east

ACS Performance; Reading; Hybrid; GBP 30,000 - 45,000; Full time

Job summary

A well-established engineering firm is seeking a Field Service Engineer to provide on-site service and technical support in the South East, including Reading and Oxford. The ideal candidate will possess strong mechanical skills and excellent interpersonal abilities, ensuring high-quality maintenance and customer interactions. This role offers autonomy and technical challenges, perfect for candidates who thrive in field-based work.

Qualifications

• Experience in field-based engineering or similar roles.
• Ability to carry out maintenance and repairs on-site and remotely.
• Experience with customer training and technical support.

Responsibilities

• Deliver first-class on-site service and product support.
• Diagnose faults and carry out maintenance in line with ISO9001 standards.
• Complete service documentation and administrative tasks.

Skills

Strong mechanical competence

Excellent interpersonal skills

Competent with computer systems

Self-motivated

Job description

Job Vacancy - Field Service Engineer - South East

Field Service Engineer - South East
Location: Field-based, covering Reading, Oxford, and surrounding areas

This is an excellent opportunity for a technically strong and customer-focused Field Service Engineer to join a well-established organisation known for high-quality engineering solutions. You'll play a key role in supporting customers across the South East by delivering prompt, effective service, maintenance, and repairs.

Key Responsibilities

• Deliver first-class on-site service and product support to customers.
• Diagnose faults and carry out maintenance and repairs remotely and on-site, in line with ISO9001 standards.
• Plan and deliver both internal and customer training sessions.
• Investigate and resolve technical issues, warranty claims, and in-field failures.
• Ensure efficient resolution of issues while keeping stakeholders informed.
• Complete service documentation and administrative tasks to a high standard.
• Working on a 1 in 4 weekends rota. Be part of the out-of-hours call rota when required.
• Maintain strong communication and professional relationships with customers.

Key Skills & Experience:

• Strong mechanical competence - ideally cross-disciplinary skill set.
• Excellent interpersonal skills with a customer-first approach.
• Competent with computer systems and service software.
• Self-motivated, with strong time management and planning skills.
• Able to represent the company professionally in the field.

This role offers a mix of technical challenge, autonomy, and customer interaction, ideal for someone who enjoys field-based work and problem-solving.

ACS are recruiting for a Field Service Engineer. If you feel that you have the skills and experience required in this advertisement to be a Field Service Engineer, submit your CV including an outline of your experience as a Field Service Engineer. It is always a good idea to include a covering letter outlining your experience as a Field Service Engineer with your application.