Field Service Engineer (Plant Machinery)

Questech Recruitment Ltd; Huntingdon; On-site; GBP 80,000 - 100,000; Full time

Job summary

A well-established machinery service company is seeking an experienced Field Service Engineer in Huntingdon, UK. This role involves onsite customer support for heavy plant machinery, focusing on scheduled maintenance and repairs. Candidates should have experience in servicing tracked plant machines, a solid mechanical aptitude, and strong customer service skills. The position offers a competitive hourly salary, overtime, and various incentives. Apply if you can work independently and enjoy troubleshooting equipment issues.

Benefits

Company Van provided

Positive feedback incentive

Yearly employee nominations

Qualifications

• Experience servicing a variety of heavy machinery required.
• Ability to climb on top and underneath heavy plant machinery.
• Comfortable with heavy lifting and unsupervised work.

Responsibilities

• Investigate and diagnose equipment technical issues.
• Service machines on site and complete job cards.
• Maintain good customer relationships and ensure safety standards.

Skills

Servicing heavy tracked plant machines

Solid mechanical aptitude

Investigating technical problems

Strong customer service skills

Ability to work independently

Proficiency with MS Office

Job description

Our client is a well established and successful company. They are looking for an experienced Field Service Engineer to provide onsite customer support to their range of heavy plant machinery within the region, with a primary focus on keeping the machinery in peak operating condition through scheduled maintenance, repairs and inspections.

PLEASE ONLY APPLY IF YOU MEET THE FOLLOWING CRITERIA:

• You have experience of servicing a wide range of heavy tracked plant machines
• Solid mechanical aptitude
• The ability to investigate & diagnose technical problems, which involve climbing on top & underneath the heavy plant machinery
• You are comfortable with heavy lifting
• Ability to work effectively on you own
• Proficiency with MS Office
• Interpersonal relationships / Customer awareness / Commercial awareness
• Ability to work without supervision

Ideal Requirements:

• Experience with Cummins fault diagnostics preferable
• Experience working on Wastemaster machines preferable
• Experience managing on-site customer communications

Salary and other benefits:

• Company Van is provided
• Salary: £15.00 - £19.00 per hour + Overtime, paid at time and a half + Many benefits.
• Salary is paid door to door is paid under certain circumstances.
• Positive Feedback incentive, 5 pieces of positive feedback will give you a £25.00 Amazon voucher.
• Employees employee - Yearly nominations with £1000 for the winner, £500 for second, £250 for third.
• Hours of work: 40 hours a week

Key Responsibilities:

• Investigate, diagnose and resolve customer reports of technical problems with equipment
• Service a wide variety of machines both on and off site
• Ability to work independently to troubleshoot and solve problems
• Complete job cards to a high standard promptly and within a given timeframe
• Complete paperwork and timesheets in a timely manner
• Request parts efficiently and effectively
• Good customer service skills
• Develop and maintain good working relationships with internal and external customers
• Supervise Apprentices, when required, to ensure that a high quality of work and safe working procedures are maintained
• Ensure compliance with relevant procedures when repairing and inspecting equipment
• Ensure work/personal equipment complies with all safety standards
• Present a professional image at all times
• Take responsibility for health and safety of self, colleagues and customers in line with the Company Health and Safety Policy
• All Engineers must ensure that their own tools and equipment are safe and legal to use.
• While the role is predominantly based at Huntington, it will require machine defect attendance at other sites.
• In the absence of work availability, you will be utilised to support work in other areas, as required at the time.

This role would suit someone with previous experience in a similar role, such as a Hydraulics Engineer / Field Service Technician / Forklift Truck Technician / FLT Engineer / HGV Technician / HGV Engineer / HGV Mechanic / Mechanical Fitter / Plant Fitter / Plant Mechanic / Field Service Technician / JCB Engineer / JCB Technician / JCB Mechanic / External Service Engineer / Mobile Service Technician / Plant Fitter / Mechanical Fitter / Plant Maintenance Engineer / etc