Field Service Engineer in Birmingham)

Wallace Hind Selection; Birmingham; Hybrid; GBP 52,000 - 56,000; Full time

Job summary

An innovative tech company in the Midlands seeks a Field Service Engineer to manage state-of-the-art robotics solutions for the pharmaceutical and biotechnology markets. This role involves significant travel within the UK and Europe, with comprehensive training provided from day one. The ideal candidate will have a technical background and experience in customer-facing roles. Competitive salary and extensive benefits, including performance bonuses and private healthcare, are part of this exciting opportunity.

Benefits

Monthly £150 On-Call Allowance

Company Pension Scheme

Performance Bonus

25 Days Annual Holiday

Group Income Protection Scheme

Private Healthcare

Life Assurance

Qualifications

• Technical background in electrical, mechanical, or IT within complex machinery.
• Experience in customer-facing roles with a strong service mindset.
• Familiarity with Microsoft 365, Active Directory, and SQL databases.

Responsibilities

• Serve as the main Field Service Engineer for the Midlands and South.
• Manage service calls and escalations in a timely manner.
• Perform remote support and diagnostics for systems.

Skills

Customer-centric approach

Creative problem-solving

Technical expertise in electrical and mechanical systems

Education

Technical Degree, HNC, HND, or equivalent experience

Tools

Microsoft 365

IP addressing and Remote Desktop Protocols

D365 Service Reports

Job description

Are you a Field Service Engineer looking to upgrade your career into a regional role which includes the Midlands, South, with some European travel? Due to our rapid expansion, an opportunity has arisen for a Technical Service Engineer / Scientific Support Engineer, to manage our state-of-the-art robotics solutions within the pharmaceutical and biotechnology markets.

BASIC SALARY: £52,000 - £56,000

BENEFITS:

• Monthly £150 On-Call Allowance + £120 for additional call out
• Company Pension Scheme (minimum employee contribution of 4%, Company will pay 5% and match up to 8%)
• Performance Bonus
• 25 Days Annual Holiday (Plus Statutory Days)
• Group Income Protection Scheme
• Private Healthcare including Optical & Dental
• Life Assurance etc.

LOCATION:

Midlands and Southern England

COMMUTABLE LOCATIONS:

Birmingham, Coventry, Slough, Luton, Northampton, Milton Keynes, Oxford, Cambridge, Rugby, Hertford, Windsor, Reading, Solihull, Peterborough - or anywhere in between.

JOB DESCRIPTION:

You will be our main Field Service Engineer for the Midlands and the South. This job consists of regularly spending time away, both in the UK and occasionally in Europe for a whole week at a time (up to 40-50% of time spent away in hotels). We will train you extensively from Day 1 on our products, systems, IT, procedures, applications, and customers. This is an on-site role, immersing yourself with key customers, their visions, needs and aspirations.

KEY RESPONSIBILITIES:

• Become the service subject Matter Expert for our customers.
• Perform remote support and diagnostics.
• Manage the escalation flow to ensure timely customer follow-up until issue is resolved.
• Ensure Preventative Maintenance Procedures, intervals, and schedules are correct and complete.
• Identify / forecast spare parts requirements.
• Utilise D365 Service Reports, RMAs & monthly KPI reports.
• Handle all service calls timely and professionally.
• Communicate with customer, R&D, Customer Service, Product Management, Manufacturing and Sales, ensuring superior customer satisfaction.
• Provide 24/7 remote and on-site service on a rotating model.

PERSON SPECIFICATION:

• Technical background (electrical, mechanical, IT) within complex machinery, in an industry such as: Heavy Engineering, Life Sciences, Medical Equipment, Mining, Automation, Robotics, Shipbuilding, Marine, Drilling, Biotechnology (or similar).
• Either a technical Degree, HNC, HND, or time‑served professional experience equivalent.
• Strong customer‑centric / customer‑facing pedigree.
• Creative problem‑solving mindset, driven by motivation to assist customers, sales & service personnel, to overcome obstacles and challenges.
• Experience of Microsoft 365 or equivalent, Active Directory, and SQL databases (we provide relevant training).
• Experience of IP addressing, Remote Desktop Protocols, & Driver Support.
• Knowledge of Beckhoff Twin CAT, Elmo Studio, Vision Systems, and Barcode Reading.
• Capability of working reliably / resiliently.

NB: This job requires exerting up to 50 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull, or otherwise move objects.

OUR COMPANY:

We are the fastest‑growing division of a multinational branded R&D manufacturing Group. Our division has over 80 staff, across 12 countries.

For the past 75 years we have innovatively developed, pioneered, built and created customer‑led product solutions within the fields of Life Sciences, Medical Devices, Robotics, and Automation.

We are culturally diverse, with a cooperative, down‑to‑earth environment. Not only do we offer a motivating working style, but also modern working conditions backed by a commitment to training and personal advancement.

PROSPECTS:

This position offers unrivalled training and development. This is an area where we deliver many resources, aiming to keep your skills fresh, and at the leading edge.

It is highly likely you will have worked in any of the following roles and/or markets, and worked with the following products and/or services: Technical Service Engineer, Technical Support Engineer - Robotics, Automation, Pharmaceutical, Life Sciences, Medical, Biotechnology, Medical Devices, Mining, Heavy Engineering, Scientific Instruments.

INTERESTED?

Please click apply. You will receive an acknowledgment of your application.

Wallace Hind Selection, alongside our client embrace diversity, champion equality, and foster inclusion to create a work environment where everyone belongs and thrives.

Please Note: Wallace Hind Selection have been chosen as the retained recruitment partner of our client and therefore any direct applications to our client from candidates or agencies will be forwarded on to us direct.

REF: JK18344, Wallace Hind Selection