Field Service Engineer (FSE), EMEAI

Curiox Biosystems; City Of London; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading biotech company is seeking a Field Service Engineer to support installations, maintenance, and customer training across the EMEAI region. The ideal candidate has robust experience in mechanical systems and robotics, coupled with excellent analytical skills. Must be detail-oriented and able to travel up to 75%. Opportunities to work flexibly in a dynamic environment.

Qualifications

• Minimum 3 years’ experience working with mechanical systems.
• Minimum 2 years’ experience with integrated robotic systems.
• Excellent analytical and problem-solving skills.
• Ability to work independently and in a team.

Responsibilities

• Perform installations and maintenance on Curiox systems.
• Provide excellent customer support by training customers.
• Document and report all repairs and product failures.
• Identify Field Service opportunities for future business.

Skills

Mechanical systems maintenance

Analytical problem-solving

Excellent communication skills

Technical proficiency in instrumentation

Self-motivated

Job description

Overview

Curiox Biosystems is looking for a Field Service Engineer to join our team to support the EMEAI region. The candidate must live in either London or Germany.

Responsibilities

• Perform installations, preventive maintenance, and corrective maintenance services on all Curiox systems. Provide support to the FAS and FSE members worldwide by responding to their requests in a timely and efficient manner and provide on-site (US, EMEAI, APAC) support as needed.


• In collaboration with FAS, FSE and Sales staff worldwide, ensure the ticketing system is up to date and is accurately reflected with customer information in HubSpot.


• Analyze and repair defective instruments returned from the field and produce failure analysis report.


• Repair, validate and maintain a fleet of stand-by (“loaner”) systems to ensure systems are consistently operational and capable of quick deployment.


• Schedules Preventative Maintenance through HubSpot.


• Provide excellent customer support by providing customers with training and technical support for installed instruments.


• Maintain knowledge of all instruments and applications.


• Document and report all repairs, product failures, and other field service paperwork in HubSpot through ticketing system.


• Manage and update service forms (PMs, IOQs, etc.) to reflect product changes as they occur.


• Serves as point person for worldwide maintenance questions and/or issues.


• Provide feedback with design change in conjunction with R&D, Operations, and production.


• Identify Field Service opportunities/potentials for future business and communicate this to FSE manager, Sales Team and field ops.


• Performs other duties as assigned.

Qualifications

• A minimum of 3 years’ experience working with, maintaining, and repairing mechanical systems involving fluidics and electronics.


• A minimum of 2 years’ experience working with integrated robotic systems, robotic arms/plate handlers, and automation workflow software.


• A minimum of 2 years’ experience working in a laboratory/scientific environment.


• Excellent analytical and problem-solving skills with good knowledge of tools and techniques for anticipating, recognizing, and resolving technical problems.


• Excellent verbal and written communication skills (English).


• Ability to solve challenging problems in a fast-paced work environment.


• Self-motivated and directed, with keen attention to detail, strong work ethic and initiative.


• Ability to work independently, and as part of a group, to accomplish individual and team objectives.


• Ability to work in a fast-paced, dynamic, start-up environment, including flexibility with schedule and function.


• Demonstrated organizational skills; ability to handle multiple priorities.


• Technical proficiency in instrumentation and electronics.


• Ability to effectively communicate with employees worldwide.


• Expected travel up to approximately 75%, including overnight travel.

Preferred

• 2+ years programming and/or operating automated laboratory scientific equipment is highly desirable. In particular, scripting assays for Liquid Handlers (Hamilton, Tecan etc.).


• Experience with programming languages and computer knowledge is preferred.


• 2+ years’ experience installing liquid handlers and the process of importing/exporting methods to multiple systems.


• Experience in a high client-facing role.

Physical Demands

• Ability to reach overhead, kneel, squat, climb steps/ladders and frequently lift a maximum of 50 lbs. of equipment


• Ability to perform tasks wearing appropriate PPE, which may include but is not limited to hard hat, face mask, face shield, and composite toe shoes.


• Regularly required to crouch or bend and reach to install and move equipment.