Field Service Engineer (Forklifts)

Barrow Mount Ltd; Maidstone; On-site; GBP 30,000 - 40,000; Full time

Job summary

A specialized material handling service company is looking for a Field Engineer specializing in Forklifts. The role involves on-site diagnostics, maintenance, and commissioning of forklifts at customer locations. Candidates should have proven experience with industrial equipment, strong diagnostic skills, and excellent customer service abilities. The company offers opportunities for growth in a dynamic environment.

Qualifications

• Proven experience as a field service engineer or technician with forklifts.
• Understanding of forklift safety regulations, like LOLER, PUWER.
• Valid driver’s license and proficient with digital reporting tools.

Responsibilities

• Perform diagnostics and repairs on various forklift types.
• Conduct preventive maintenance per manufacturer guidelines.
• Maintain service records and compliance with health and safety.

Skills

Mechanical diagnostic skills

Electrical diagnostic skills

Hydraulic diagnostic skills

Communication skills

Problem-solving skills

Education

NVQ Level 2 or 3 in relevant field

Job description

Overview

We are seeking a skilled and motivated Field Engineer specialising in Forklifts to join our dynamic service team. In this role, you will be responsible for the diagnosis, repair, maintenance, and commissioning of a wide range of forklift trucks and material handling equipment at customer sites. You will provide technical expertise, ensure equipment is operating safely and efficiently, and deliver outstanding service that meets our customer satisfaction standards.

Responsibilities

• Perform on-site diagnostics, fault finding, and repairs on diesel, electric, LPG, and hybrid forklift trucks.
• Conduct routine servicing and preventive maintenance in accordance with manufacturer guidelines.
• Install and commission new or refurbished forklifts at customer premises.
• Maintain accurate service records, job sheets, and reports using digital service tools or mobile apps.
• Provide technical support and training to customers where necessary.
• Ensure compliance with health and safety regulations, company policies, and environmental guidelines.
• Identify and escalate potential warranty claims and equipment improvement opportunities.
• Maintain a professional image and represent the company positively during all customer interactions.
• Participate in on-call or after-hours service rotation, as required.

Requirements

Essential

• Proven experience as a field service engineer, technician, or mechanic working with forklifts or similar industrial equipment.
• Strong mechanical, electrical, and hydraulic diagnostic skills.
• Understanding of forklift safety regulations and industry standards (e.g. LOLER, PUWER).
• Ability to work independently and manage your own time and workload efficiently.
• Valid driver’s license.
• Excellent communication and problem-solving skills.
• Basic computer or mobile device proficiency for digital reporting.

Desirable

• NVQ Level 2 or 3 in Plant, Forklift, Agricultural or Mechanical Engineering (or equivalent).
• Familiarity with brands such as Toyota, Hyster, Linde, Yale, Jungheinrich, or Crown.
• Forklift operator certification.
• Experience using service management software or apps.